Most people never think about where their rubbish goes. We think about it all day.

Jumbo is a growing company handling waste management, resource recovery and recycling across South East Queensland. Skip bin hire, resource recovery and recycling, basically turning what others throw out into high-quality recycled material. Real trucks, real sites, real deadlines.

We’re based in Narangba. The team is small, hands-on and close-knit. We care about safety, doing the job properly, and getting a bit better every week.

We’re hiring a Customer Service Rep.

What the job actually looks like:

You’re the first voice our customers hear. A builder needs a bin on site by 7am. A homeowner has no idea what size they need. Someone’s bin is full and the job’s running behind. You sort it out.

Day to day, you’ll:

- Answer the phones and the inbox, and be the front door of the business
- Know our products well enough to give a straight answer, fast
- Work closely with the ops team to get bins where they need to be
- Handle complaints properly - find the fix, not the excuse
- Pitch in on admin and other jobs around the business when things get busy

It’s not a script-reading role. You’ll make real calls and we’ll back you.

You’ll be good at this if:

- You’ve done customer service before - at least a year, ideally in a similar industry
- You stay calm when three things go wrong at once
- You’re a genuine people person. Our customers are tradies, builders and locals, and they can tell when someone’s faking it
- You write and speak clearly




- You’d rather fix a broken process than complain about it
- You’re honest, reliable, and happy to help wherever you’re needed

The practical bits:

- Full-time, 8-hour shifts, Monday to Friday
- Start times move - sometimes 6am, sometimes 8:30am. Our customers start early, so sometimes we do too
- You’ll be part of a Saturday shift rotation
- Australian citizenship or permanent residency required

Why Jumbo?

We’re growing. That means the person in this seat gets to shape how it’s done rather than inherit someone else’s system. If you want a job where you’re a number in a call queue, this isn’t it.

Sound like you? We’d like to hear from you ?

Qualifications:

- Ability to deliver high-quality customer service and maintain strong Customer Experience and Customer Satisfaction.
- Experience in Customer Support and Customer Service in a phone- and email-based environment.
- Background as a Customer Service Representative or in a similar client-facing role.
- Robust communication skills, both verbal and written, with a professional and respectful manner.
- Good computer literacy, including use of booking systems, CRM tools, and email platforms.
- Problem-solving skills with attention to detail, accuracy in data entry, and ability to work in a fast-paced setting.
- Team-oriented mindset with reliability, punctuality, and willingness to learn industry-specific processes.
- Previous experience in logistics, trades, or waste management is an advantage but not required.

📌 Customer Service Representative (Narangba)
🏢 JUMBO
📍 Narangba