About Tank Stream Suites

Tank Stream Suites offers premium private offices designed for businesses seeking a professional and secure workspace. Whether you are a startup, scaleup, or established enterprise, our offices provide a high-quality environment that supports productivity, collaboration, and growth.

Tank Stream Suites is part of Tank Stream Labs, Australia's leading flexible workspace and business services provider, with locations across Sydney, Melbourne, and Adelaide.

Tank Stream

Labs is a dynamic, community-driven environment built to empower innovation, entrepreneurship, and business growth.

We are currently seeking an enthusiastic, proactive, and service-oriented Customer Service Representative to join our team.

This role combines front-of-house member experience with an outbound sales function. It plays a key part in delivering an exceptional member and guest experience while proactively generating new business opportunities that support the growth of the business. The successful candidate will work closely across Operations, Community, Sales, and Marketing teams to ensure our spaces operate smoothly, our members feel supported, connected, and valued, and our sales pipeline continues to grow.

Key Responsibilities

Member

Experience

&

Customer

Service

- Welcome members and guests, managing front desk reception and inquiries professionally and efficiently.
- Build strong relationships with members, proactively identifying needs and delivering a thoughtful, tailored experience.
- Take ownership of member accounts and day-to-day member experience within your site.
- Resolve member questions, requests, or issues in a timely and professional manner.
- Support member retention by maintaining a consistently high level of service and engagement.

Outbound

Sales





Responsible for proactively generating new business opportunities and supporting the growth of the business through targeted outbound activity, networking and relationship building.
- Generate current leads through calls, email, LinkedIn and networking at events.
- Attend regular events to proactively network and identify new business opportunities.
- Identify and engage prospective members and businesses.
- Follow up opportunities and convert prospects into tours and memberships from events and other campaigns of TSL and wider group.
- Maintain an active pipeline and work with the sales team to achieve commercial targets.
- Ensure the CRM system is kept up to date and all required sales processes are followed correctly.
- Work towards KPIs and targets.

Operations &

Space

Coordination

- Support the day-to-day operations of the space to ensure presentation and service standards remain premium.
- Assist with stock management, supplies, mail handling, and general site coordination.
- Coordinate member onboarding, office moves, arrivals, departures, and platform access.
- Liaise with building management, suppliers, contractors, and external stakeholders where required.
- Act as a TSL representative during building emergencies as a trained floor warden and first aid representative.

Community &

Events

- Foster a warm, collaborative, and engaging community environment within the space.
- Encourage participation in member programs, events, and initiatives.

Administration &





Business

Support

- Provide administrative and operational support across Tank Stream Suites and Tank Stream Labs.
- Assist with scheduling, meeting coordination, workspace bookings, and general team administration.
- Support cross-functional projects and business initiatives as required.
- Maintain operational records, internal resources, and supporting documentation.
- Contribute to continuous improvement of operational processes and service delivery.

What We're Looking For
- A highly organised and proactive individual with strong customer service and administrative skills.
- A genuine passion for people, hospitality, business, and creating exceptional experiences.
- Confidence and resilience engaging in proactive outreach, cold calling, and networking, with a commercially minded, sales-driven attitude.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- A positive, solutions-focused attitude with a willingness to contribute across different areas of the business.
- A team player who enjoys working collaboratively and building relationships with a diverse range of people.
- Comfortable working towards KPIs and sales targets, with experience using a CRM system highly regarded.
- Previous experience in customer service, reception, hospitality, workspace, sales, or administration roles is highly regarded.

Work Schedule
- Full-time position
- Monday to Friday, 8:30 AM – 5:00 PM
- Based onsite at our Sydney CBD location

If you're a people person with a commercial edge, looking to join a collaborative team in a premium workspace environment where no two days are the same, we'd love to hear from you. ‍

📌 Customer Service Representative – Tank Stream Suites (Outbound Sales) (Sydney)
🏢 Tank Stream Labs AI Hub
📍 Sydney