Customer Service Representative — Full-time and Part-time roles available now

Curran Plumbing, Electrical, Heating & Air | Illawarra Region

$28–$34 per hour, depending on experience | 15–37.5hrs per week

About Us

Curran is a family-owned, award-winning, multi-trade home services company serving the Illawarra, Shoalhaven, Southern Highlands and Sutherland Shire. We've been part of this community for 36 years, and we're committed to delivering the best customer experience we possibly can.

We specialise in plumbing, electrical, air conditioning, drains, solar and more. Our brand is built on professionalism, care and a premium customer experience — and we're growing. Right now we're looking for confident, friendly and organised Customer Service Representatives to join our team.

The Role

We're seeking our next CSR superstars — someone who loves a chat and genuinely enjoys helping people. This is a role for someone who cares about relationships, not just transactions. As well as answering inbound calls, you'll spend a good part of your day reaching out to our existing customers — sharing current offers, checking in, and making sure they feel looked after. These are the calls that turn one-off jobs into customers for life.

Hours are flexible, ranging from 15 to 37.5 per week, and we'll agree on a final schedule together based on your availability and work-life balance. The role is permanent, so your hours stay consistent week to week — no last-minute shift changes.

This is an office-based role that plays a critical part in supporting our field technicians, growing our loyal customer base, and delivering the exceptional experience we're known for.





What You'll Do

- Make outbound calls to existing customers — sharing current offers, following up, and keeping our relationships strong

- Answer inbound customer calls with warmth and confidence

- Book service appointments and manage the daily schedule alongside our operations team

- Follow up on quotes and open jobs

- Process payments

- Handle customer enquiries with care and professionalism

- Keep accurate job notes and records

You'll be the voice of our business, so professionalism and warmth are essential.

About You

- Previous experience in customer service, a call centre or administration

- Comfortable and confident making outbound calls — you enjoy connecting with people, not just answering the phone

- Strong written and verbal communication skills

- Confident using computer systems and quick to learn new software

- Highly organised, with the ability to juggle multiple tasks

- Calm under pressure and focused on solutions

- Available to work the roster, including Saturdays

Experience in trades or home services is a bonus, but not essential — we'll teach you what you need to know.

What We Offer

- $28–$34 per hour, depending on experience

- Stable, consistent hours you can count on
- A supportive team culture

- Ongoing training and development

- Real opportunity to grow within a well-recognised local brand

If you love helping people, thrive in a fast-paced setting, and want to be part of a business that values professionalism and teamwork, we'd love to hear from you.

Apply now with your resume and a short cover letter telling us why you'd be a great fit!

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