Job Title Customer Service & Solar Operations Coordinator

Location: Hyderabad, India

Employment Type: Full time

Industry: Solar & Renewable Energy ABOUT THE COMPANY Solution with Sam | Shine and Store

Solution with Sam is a growing Australian solar company providing residential and commercial solar, battery storage and energy solutions.

We are looking for a motivated and organised Customer Service & Solar Operations Coordinator to join our team.

This role is ideal for someone who enjoys working with customers, solving problems, following up issues and keeping projects organised.

The successful candidate will initially focus heavily on customer service and complaints handling, with the opportunity to progressively take on more responsibility across our solar backend and operations processes.

ABOUT THE ROLE You will be an important point of contact between our customers, installation teams, suppliers, network providers and internal team.

Your initial focus will be making sure customers receive excellent communication and that any issues or complaints are handled professionally and resolved efficiently.

As you become familiar with our systems and processes, the role will gradually expand into solar backend operations, including project coordination, documentation, grid applications, installation administration and post-installation support.

KEY RESPONSIBILITIES Customer Service & Complaints Respond to customer enquiries by phone, email and other communication channels.

Handle customer complaints professionally, calmly and efficiently.

Investigate customer concerns and coordinate appropriate resolutions.

Follow up outstanding customer issues until they are fully resolved.

Keep customers updated throughout the resolution process.

Maintain accurate records of customer interactions and complaints.





Escalate complex technical or operational issues to the appropriate team member.

Build positive and professional relationships with customers.

Solar

Backend & Operations As you develop within the role, you will progressively be trained in:

Solar project administration and coordination.

Tracking projects from sale through to installation and completion.

Coordinating with installers, suppliers and internal teams.

Managing installation documentation.

Assisting with grid connection and network application processes.

Following up approvals and outstanding documentation.

Supporting post-installation requirements.

Monitoring project timelines and outstanding tasks.

Maintaining accurate customer and project records.

Assisting with warranties, service requests and after-sales support.

WHAT WE ARE LOOKING FOR We are looking for someone who is:

Excellent at communicating with customers.

Professional, polite and confident on the phone.

Comfortable handling difficult conversations and complaints.

Highly organised and good at following up.

Detail-oriented and able to manage multiple tasks.

A quick learner who is willing to understand the solar industry.

Comfortable using computers, email and CRM/software systems.

Proactive rather than waiting to be told what to do.

Reliable and accountable.

Able to work effectively with different teams.

EXPERIENCE Previous experience in customer service, complaints handling, administration,



coordination or operations will be highly regarded.

Solar industry experience is not essential.

We are happy to train the right person who has the attitude, communication skills and willingness to learn.

Experience in solar, electrical, construction, renewable energy or similar industries will be an advantage.

WHAT WE OFFER Opportunity to join a growing Australian solar business.

Training and development in the solar industry.

Clear opportunity to progress into a Solar Operations / Backend Coordinator role.

Exposure to residential and commercial solar projects.

Supportive and professional working environment.

Opportunity to develop valuable skills across customer service, project coordination and solar operations.

Long-term career growth for the right candidate. CAREER PROGRESSION This position is designed to grow with the right person.

Customer Service & Complaints → Solar Backend Coordinator → Solar Operations / Project Coordinator

As your knowledge and responsibilities grow, so will your involvement in the wider business. THE RIGHT PERSON FOR THIS ROLE You don't need to know everything about solar on day one.

What matters most to us is that you: CARE ABOUT CUSTOMERS.

TAKE OWNERSHIP OF PROBLEMS.

FOLLOW THINGS THROUGH.

ARE WILLING TO LEARN. If you are someone who enjoys solving problems, communicating with people and building a career in a growing industry, we'd love to hear from you.

HOW TO APPLY Please send your resume and a short introduction explaining why you would be a good fit for the role.

Subject: Customer Service & Solar Operations Coordinator Application

? Apply via LinkedIn or contact Solution with Sam directly. Solution with Sam

Shine and Store

☀️ Solar | ? Battery | ⚡ Energy Solutions

📌 CUSTOMER SERVICE & SOLAR OPERATIONS COORDINATOR (Melbourne)
🏢 SOLUTION WITH SAM
📍 Melbourne