Practice Manager – Patient Experience & Team Leadership

We are looking for an experienced Practice Manager who understands that a truly great dental practice is about more than clinical care. It is about how people are welcomed, how they are treated, how the environment feels, and the small details that make every visit memorable.

This is a unique opportunity for someone who combines strong leadership and organisation with a genuine passion for people, hospitality and exceptional customer service.

We are looking for someone polished, warm and approachable, a natural host who takes pride in creating an environment where patients feel genuinely welcomed, cared for and valued.

As Practice Manager, you will work closely with our Directors to lead the practice, support our team and continually elevate the patient experience.

The Role

You will be responsible for bringing together people, service and operations to create a practice that runs beautifully and feels exceptional.

Your responsibilities will include

- Championing an exceptional patient experience from the first phone call through to the final farewell

- Creating a warm, welcoming and qualified environment for every patient

- Leading the team with positivity, confidence and a genuine service mindset

- Setting and maintaining high standards of presentation, communication and customer care

- Coaching the team to anticipate patients’ needs rather than simply responding to them

- Ensuring patient concerns and feedback are handled with empathy, professionalism and care

- Working closely with our Directors to continually improve the patient journey

- Managing daily workflows, rostering, training and team performance

- Ensuring the practice operates smoothly, efficiently and consistently

- Supporting the team during busy periods and leading from the front

- Building a culture where everyone understands that patient experience is everyone’s responsibility

Who We’re Looking For





You are someone who naturally notices the details.

You notice when a patient looks uncertain and needs reassurance. You notice when the reception area could be better presented. You remember names. You understand the importance of tone of voice, body language and a warm welcome.

Most importantly, you understand that exceptional service often comes from the things patients never have to ask for.

You will be

- Naturally warm, polished and professional

- Passionate about customer service and creating memorable experiences
- A genuine people person who enjoys building relationships
- An inspiring leader who can bring out the best in a team

- Approachable and supportive while still comfortable setting explicit expectations
- An excellent communicator with strong emotional intelligence

- Calm, organised and solutions-focused under pressure

- Someone who leads by example rather than from behind a desk

- Highly attentive to presentation and the finer details of the patient journey

- Experienced in dental practice management or a similar healthcare environment

Experience within premium hospitality, hotels, luxury retail or high-end customer service would also be highly regarded.

Our Philosophy

We believe outstanding dentistry should be matched by outstanding service.

Patients may not always understand every clinical detail of their treatment, but they will always remember how we made them feel.

For us, leadership is not about standing above the team. It is about setting the standard, supporting your people and creating an environment where exceptional service becomes part of the culture.

We want our Practice Manager to help create a practice where patients feel welcomed rather than processed, cared for rather than managed, and where every member of the team takes pride in delivering an exceptional experience.

If you are passionate about people, hospitality, dentistry and creating an extraordinary patient experience, we would love to hear from you.

📌 Dental Practice Manager (Sunbury)
🏢 Dental House Group
📍 Sunbury