Summary Lead the Donna womens business at the Westfield boutique, supporting the Store Director and Assistant Store Manager in daily operations, team management, and achieving sales targets. Foster a positive culture, deliver exceptional client experiences, and drive commercial performance in a luxury retail environment.

Responsibilities - Manage and coach the sales team to achieve KPIs and sales targets - Lead by example on the sales floor and participate in clienteling and after sales care - Support daily boutique operations alongside store leadership - Develop a positive work culture and motivate team members - Monitor market and trend developments to inform commercial strategies - Implement incentive and commission initiatives to drive performance - Ensure high standards of customer service and client relationship management Requirements - Minimum 5 years luxury retail experience - Minimum 5 years management experience in a similar role - Proven track record of driving sales results and meeting KPIs - Solid customer focus and clienteling skills - Commercial awareness and understanding of contemporary trends - Demonstrated leadership and team development abilities

📌 Department Manager - Westfield (City of Sydney)
🏢 Brobston Group
📍 City of Sydney