Desktop Support Engineer x 2

������ Locations: Sydney

������ Start: ASAP

������ Working Arrangement: Hybrid / Flexible

Salary - Up to $110,000

We're currently looking for two Desktop Support Engineers to join a growing, highly creative technology environment supporting a global team of talented artists, developers and production professionals.

This is a fantastic opportunity for a Desktop Support Engineer who enjoys being hands-on, solving problems and working in an environment where technology, creativity and innovation come together.

You'll be part of a team-oriented global support function, providing day-to-day technical support while also getting exposure to specialist creative technology, infrastructure and security environments.

What you'll be doing

- Providing 1st and 2nd level technical support to users both on-site and remotely.

- Troubleshooting a broad range of hardware, software, networking and connectivity issues.

- Supporting office technology including AV equipment, meeting rooms and workplace hardware.

- Installing, configuring and troubleshooting specialist software.

- Managing user accounts, permissions and Group Policies through Active Directory.

- Supporting endpoint security, antivirus and wider cyber security controls.





- Managing users and data within a Google Enterprise environment.

- Supporting and maintaining Perforce.

- Monitoring network environments and investigating potential issues or events.

- Maintaining hardware and software inventories and ensuring technology assets are accurately recorded.

- Creating and maintaining technical documentation, Helpdesk processes and user guides.

- Identifying opportunities to improve the reliability, performance and security of the technology environment.

- Working closely with technical and non-technical stakeholders across a global team.

What we're looking for

We're keen to speak with Desktop Support / IT Support professionals who have a strong technical foundation and enjoy working in a fast-moving environment.

You'll ideally have experience across some of the following:

Infrastructure & Networking

- Active Directory

- DHCP / DNS

- SMB

- Windows Server

- AWS

Security

- Endpoint security and antivirus solutions

- Network security / firewalls

- Authentication and encryption technologies

Virtualisation & Infrastructure

- Hyper-V

- Proxmox

- KVM

- Docker

- Infrastructure monitoring and configuration management tools

If this sounds like you, please click apply.

📌 Desktop Support Engineer x2 (Parramatta)
🏢 IBC Recruitment
📍 Parramatta