Digital Service Representative

SNSW Grade 2/3 - starting annual salary $64,375 plus superannuation and leave loading

Employment Type

1 x Ongoing Full Time – 35 hours per week

Locations: Wagga Wagga Service Centre (Hub of Tumut and Narrandera Service Centres)

Please note: This recruitment process will be used only to fill vacancies or establish a talent pool for this location and the immediate surrounding area.

Looking for a rewarding role in a supportive team environment?

Join our Wagga Wagga Service Centre team as a Digital Service Representative and enjoy a role that offers variety, meaningful customer interactions, and the opportunity to make a real difference in your local community.

What are ‘hub and spoke’ Service Centres?

In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations.

Tumut and Narrandera Service Centres are spoke sites for Wagga Wagga Service Centre.

About you

We're looking for someone who enjoys helping people and delivering great customer experiences. You're confident using technology, quick to learn new systems, and enjoy helping customers navigate digital services.

You communicate clearly, stay calm under pressure, and thrive in a busy, customer-focused environment. Whether resolving a query or supporting a customer online, you take pride in finding solutions and creating positive outcomes.

If you're a team player who enjoys learning, problem-solving, and making a difference for customers, we'd love to hear from you.

What You’ll Bring To succeed in this role, you’ll need:

- A passion for customer service and helping others.

- Confidence using technology and learning new systems.

- Strong attention to detail, judgement, and problem-solving skills.

- The ability to manage customer enquiries while handling sensitive information appropriately.

- A collaborative and adaptable approach in a fast-paced environment.

Your Impact As the face of our Service Centre, you'll help customers access the information, support, and solutions they need. Through your commitment to exceptional service, problem-solving, and digital support,



you'll create positive customer experiences and contribute to successful outcomes.

How to apply

Please submit your resume (maximum 4 pages) and a cover letter (maximum 2 pages) addressing the two targeted questions below. Use your responses to outline your relevant experience and demonstrate how you meet the focus capabilities described in the Role Description.
1. Describe a time you helped a customer, colleague, or member of the public. What did you do and what was the result?

1. What interests you about this role? Tell us about a time you balanced competing priorities or worked in a busy environment.

Closing Date: Monday 24 August 2026 at 9:59am

Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via [email protected]

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Part-time – minimum 20 hours per week - (Monday to Saturday)

Full-time – 70 hours per fortnight

Hours are also subject to change based on the needs of the business.

What we offer





- Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.

- Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

Click Here to access the Role Description.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that perks people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Digital Service Representative - Wagga Wagga
🏢 myCareer - NSW Government
📍 Wagga Wagga