SUPERVISION EXERCISED: Supervision of Quality Assurance Coordinator /Human Rights Coordinator

SUPERVISION RECEIVED: Chief Operating Officer

COMPENSATION CLASSIFICATION: Exempt, Salary

Responsibilities

- Provide oversight, training and supervision to the quality assurance coordinate/human rights coordinator

regarding quality management, licensing and accreditation standards to ensure adherence to DDS, federal and state quality regulations.

- Conduct in office reviews of programs to ensure quality services and licensing standards are met.

- Oversee the HCSIS system and ensure all reports are well written, accurate and submitted in a timely manner.

Notify Human Resources in case employee action is needed.

- Conduct internal investigations, ensure protocols are followed and identify any problem areas. Report

problem areas to the Director of Program Services and ensure a plan is developed and implemented, as necessary.

- Oversee the Human Rights Coordinator to ensure all regulatory standards are met.

- Review and identify any quality control systems issues problems with process/procedures. Report any

concerns to the director of program services and work in conjunction to rectify issues.

- Track certification, mandatory, and annual trainings and ensure trainings are complete and timely for all staff

to ensure regulatory compliance and in conjunction with the Training Specialist.

- Upholds the values and culture of PBS while ensuring that PBS interventions are implemented with integrity.

- Work in conjunction with the Senior Management Team on establishing and maintaining systems including

referrals,



future program development.

Qualifications

 BS/BA and a minimum of 5 years related work experience.

 Strong knowledge of DDS regulations, licensing and survey and certification.

 Ability to develop, implement and maintain quality systems and processes

 Prior group training experience regarding quality standards and regulations.

 Knowledge of applicable federal, state, and local regulations and policies regarding human services and quality assurance systems and regulations.

 Knowledge of Microsoft Office Word, Excel and Outlook and/or Google email

 Strong problem-solving skills and independent judgement skills to analyze information, formulate recommendations and evaluate processes and procedures for quality compliance

 Excellent Verbal, Written And Interpersonal Skills Required

 Ability to maintain effective working relationship with employers, employees, state agencies and the general public

 Comfortable engaging with all levels of management

 Ability to work as a member of a team in a positive and productive manner

 Successful check of CORI, DPPC Abuser Registry, Driving Record and Fingerprinting

 Performs any other duties as assigned.

Position will require moderate sitting, standing, walking, and occasional driving to run errands. On a weekly basis,

the approximate standards include the following and are dependent on required workload:

Sitting 65%

Standing/Walking: 25% or more

Lifting: 1% or more

Twist/Turn/Squat: 5% or more

Forearm Rotation: 4% or more

Transportation: Only as needed depending on responsibilities

📌 Director of Quality Assurance (Officer South)
🏢 Turning Point
📍 Officer South