This is a remote position.

Relations Management

- Work closely with the Head of Client Success and Relations Officer to identify business needs and develop solutions that support organizational goals.

- Serve as the primary contact for routine client and employee inquiries, and operational concerns.

- Conduct scheduled employee performance check-ins.

- Monitor employee performance, attendance, and engagement, and address concerns proactively.

- Respond to client requests within service timelines and escalate issues when necessary.

- Coordinate with internal teams to ensure timely resolution of client concerns.

Operations & Project Coordination

- Coordinate onboarding, offboarding, contract renewals, payroll, timekeeping, and incentive processes.

- Ensure timely completion of operational tasks and compliance with company procedures.

- Support the planning, execution, and documentation of Employee Relations and Client Relations projects.

- Track project milestones and coordinate with stakeholders to meet deadlines.

Reporting & Continuous Improvement

- Prepare operational updates and reports for assigned accounts.

- Monitor team health, risks, client concerns,



and capacity to support management reporting.

- Identify process improvements and operational risks.

- Recommend and support initiatives that enhance efficiency and service delivery.

Requirements

- 5 years of experience in Employee Relations and HR roles (ideal but not preferred).

- Robust stakeholder management skills.

- Excellent communication and interpersonal skills.

- Experience working with international clients (desirable).

- Background in event coordination is a plus.

- Bachelor’s degree in Human Resources, Business Administration, or a related field.

- Proven ability to resolve conflicts and handle multiple tasks efficiently.

- Familiarity with HR software and database management (Sprout and/or Zoho preferred).

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📌 Employee Relations Officer (Herston)
🏢 Set Up My Offshore
📍 Herston