Context

Choir Digital partners with clients to deliver their AI / digital ambitions with entrepreneurial drive and Big 4 heritage.

We help clients move beyond pilots, fragmented advice and isolated tools by connecting business strategy, implementation and workforce adoption. Our focus is practical and commercial: helping our clients develop AI solutions with confidence, improve performance and create business value faster.

What makes Choir Digital different is the way we combine enterprise heritage with entrepreneurial AI execution. We bring the discipline, governance and delivery experience needed for complex environments, without the bloat, slow handovers or rigid methods often associated with traditional consulting. Senior practitioners stay close to the work, keeping context, momentum and accountability clear.

It is important to note that Choir Digital is still very much up a startup organisation. We launched about 12-months ago and already have a variety of clients, blending some of Australia’s largest enterprises and smaller, growth minded businesses. As we grow, we are focused on further engaging our existing clients, introducing new clients, building current offerings and applying a collaborative, transparent approach to build sustained trust.

The Role The Sydney-based Enterprise Account Director role will be focused on managing and delivering existing client engagements to the highest standards. At the same time, you will be focused on identifying, capturing and growing new engagement opportunities within existing, or newly sourced clients.

We are currently working in a hybrid (office / remote) capacity, based out of Sydney CBD, with an approach that can be tailored to your needs.

In this newly created role, you will:

- Design / deliver client engagements
- You will lead client engagement design, delivery and account management
- Engagements typically include a blend of strategy / planning / project management, which you would lead, supported by our leadership team.
- Role supports end-to-end program ownership, from an internal and external perspective
- You would be creating forums and materials including workshop design & facilitation / discussion documents / analyst reports / etc., that guide clients to understand new opportunities and agree pathways forward
- You will be working with senior / executive stakeholders, building their trust, managing their expectations and communicating effectively as an important driver of success
- It’s important to note that many of these programs will also blend technical development, testing and launch,



which will be handled by one of our tech leads
- You would work closely with the tech lead, to ensure positive client outcomes
- Expanded client footprint
- Once initial client accounts are established, you will be expected to support a ‘land and expand’ approach, seeking new engagement and value-add opportunities (which may come through from your own actions or partnering with Delivery teams)
- Collaborate closely with clients, to identify, engage and capture client opportunities that align to our capabilities and solutions
- Create and maintain robust client account growth plans
- Support a client sales process
- You would be involved at various stages of a client sales pipeline, including winning client trust, proposal development, engagement design, delivery, reporting, etc.
- You will apply an advisory selling approach, supporting clients as they explore / define / assess new AI & digital engagement opportunities
- By creating forums and materials clients are guided to understand a new opportunity and make a purchase decision
- Develop and leverage marketing materials and activities to improve client growth
- Role may include developing effective case studies, AI related articles / reports, design / host client workshops on relevant topics, all of which feed into marketing efforts that support sales opportunities
- Support alignment between sales and marketing efforts, to drive efficient pipeline development
- Contribute to the ongoing development of Choir Digital's capabilities, intellectual property and service offerings, identifying recent opportunities to strengthen our market position and create client value
- Lead the framing, introduction and growth of several client facing service offerings
- Track client account activity and impact through our CRM system (HubSpot, training provided as needed)
- Report and provide insights to the overall health and impact of your sales pipeline with colleagues
- Provide market feedback and best practices to colleagues, as appropriate

To be successful in this role, you will have;

- Be an Australian-resident / citizen / visa holder, being Sydney (preferable) or Melbourne-based
- A minimum 10-years of strategic client management and advisory sales experience,



driving acquisition and expansion of enterprise client accounts, and achievement of their business goals
- 5+ years of experience working in a business consulting environment, preferably with a global or Australian consulting organisation
- A solid understanding of key themes in the following domains; AI, Digital (mobile, web & cloud, data & analytics, digital advisory) and Enterprise AI / Digital strategy
- It’s important to note that you do not need to be an AI / digital technical specialist, rather that you are aware of high-level trends and can discuss with non-technical colleagues as needed
- A focus on driving business impact, which requires attention to follow-through execution
- Experience in qualifying opportunities, managing the sale cycle of new leads, and closing out new opportunities
- Experience in executing on the administrative tasks of managing contracts
- A proven track record of successfully winning net new opportunities and renewal business
- Strong communication and interpersonal skills including previous experience successfully navigating situations with complex stakeholders
- An entrepreneurial ‘self-starter’ who is comfortable in ‘jumping in’ and quickly generating action and impact

Benefits :

- Chance to shape the development of our organisation, as we grow our client base
- Work hand-in-hand with an experienced leadership team
- Shape the AI / Digital / Strategy impact across a range of engaging projects and client organisations
- Learn more around the key themes driving the digital / data / strategy space, working with experienced colleagues
- A robust base salary, supported by a flexible commission structure
- Flexible working times to fit around your life (early start = early finish) when required!
- A focus on employee wellbeing including social activities, end-of-day switch off for work / life balance, etc.
- Choir Digital has a hybrid working environment, with flexibility to work from home / our office (in Martin Place, Sydney)
- We have regular team lunches, and opportunities to connect socially with colleagues and clients

This is a strategically important role, as our organisation moves from start-up phase into a scale-up organisation. We are focused on securing the right personality, who brings an ability to rapidly create impact. This role is important in forming a culture of collaboration, transparency and impact, and so these values should be embraced by this leader. We look forward to exploring this opportunity with you going forward.

📌 Enterprise Account Director (Sydney)
🏢 Choir Digital
📍 Sydney