Job Title

Facilities & Client Service Co-ordinator, Coffs Harbour

Summary

Drive facilities management service delivery across a diverse property portfolio focusing on client satisfaction and operational excellence.

Coffs Harbour NSW | Full-Time - Remote

Strong mix of facilities co-ordination, stakeholder engagement and asset management

Join a global leader with excellent career growth opportunities

Remote working arrangements - work from home

About the Role

We have an exciting opportunity for an experienced Facilities & Client Service Co-ordinator to join our Integrated Facilities Management team. This role will be servicing our client in Coffs Harbour.

Supporting the Operations Manager, you'll play a critical role in the delivery of facilities management services across a diverse property portfolio throughout New South Wales. This role combines strategic asset management, contractor management, maintenance delivery and stakeholder delivery of preventative and reactive maintenance programs across multiple sites. If you're passionate about customer service, operational performance and facilities management, this is an opportunity to make a significant impact and enhance outcomes.

Key Responsibilities

Manage day-to-day facilities management operations across a diverse property portfolio

Deliver asset lifecycle management initiatives and support strategic asset planning

Oversee planned and reactive maintenance activities to ensure contractual compliance

Manage contractor performance, procurement activities and service delivery outcomes

Monitor work orders, approvals, quotations, invoices and purchase orders





Conduct site inspections and property condition audits across the portfolio in Coffs Harbour

Support environmental, compliance and safety initiatives across all sites

Investigate and resolve escalations while maintaining exceptional customer service

Prepare monthly reports, meeting minutes and operational updates

Identify opportunities for innovation, cost savings and continuous improvement

Build strong relationships with clients, landlords, contractors and internal stakeholders

Support emergency response activities and critical incident management when required

About You

Experience managing facilities services across multi-site property portfolios

Strong client relationship and stakeholder management experience

Demonstrated contractor and supplier management capability

Strong administration and systems capability within facilities or property environments

Experience managing maintenance programs, budgets and asset lifecycle activities

Strong commercial awareness and problem-solving skills

Excellent communication, negotiation and customer service skills

Ability to work autonomously while managing multiple competing priorities

Self-motivated, adaptable and solutions-focused

Relevant facilities management, building services or property qualification highly regarded

About Cushman & Wakefield





Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver creative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

Prospect to manage a large and complex client portfolio

Exposure to strategic asset management and facilities operations

Diverse role with significant stakeholder engagement

Strong career development opportunities within a global organisation

Supportive and collaborative team environment

Opportunity to drive innovation and continuous improvement

Access to development and career progression pathways

Diversity & Inclusion

At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.

Please note applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted. As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”

📌 Facilities & Client Service Co-ordinator, Coffs Harbour (Sydney)
🏢 Cushman u0026 Wakefield
📍 Sydney