JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Title:

Facilities Manager (Network Coverage) (Australia Post)

Business unit:

Facilities

Reporting to:

- Direct: Senior Facilities Manager
- Matrix: JLL State Facilities Manager, JLL Operations Director, Australia Post – IFM

Key stakeholders:

- Australia Post JLL Operations Director, JLL Australia Post account team, wider Facilities colleagues, Australia Post Group Property team

Direct reports:

- Nil

Duties & responsibilities:

What this job involves

Delivery of the Facilities Team’s services to operate and maintain the Australia Post Enterprise.

The Assistant Facilities Manager will be allocated an appropriately sized portfolio which may include Tier 1 site coverage/support in order to assist learning and growth for future promotion to Facilities Manager with a greater portfolio responsibility.

Role delivery includes designated financial, technical, maintenance, procurement, asset and vendor management programs, and to provide facilities administration duties in accordance with company policies, procedures and processes.

It is critical for this role to engage with stakeholders across the business to ensure that service delivery expectations are met without introducing financial or tenure risk.

Major Responsibilities

Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded to facilitate works

Responsible for the delivery of customer and property services to a portfolio

Carryout building inspections and complete associated reports within the governance timeframe for the allocated portfolio

Ensure compliance with regulations / requirements of client contract and all facilities procedures

Manage administration and organisation of information for analysis and presentation to senior management team

Assist with any duties as assigned by the Facilities leadership team on an as needs basis





Proactively contribute to the effective and efficient running of the allocated portfolio / facilities, and share ideas for continuous improvement

Liaison with facilities vendors, coordinate facilities works as and when required in conjunction with JLL Projects & Development Services account team.

Learn and understand the operational and technical requirements of the elements of the site(s) for which JLL is responsible. Ensure that current contracts are maintained to provide necessary supplies and services

Assist ensuring compliance with statutory regulations on fire, health and safety standards to maintain a safe and compliant environment

Deliver and support facilities-related projects in line with agreed budget or works plans, ensuring close interaction with affected business units

Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Proactive management and monitoring of Help Desk / service outputs to achieve or exceed standards against agreed key performance indicators and service level targets and report regularly to key stakeholders or as agreed

Actively encourage an setting that supports teamwork, co-operation & performance excellence across the portfolio.

Employee Specifics

Tertiary qualifications in Property, Facilities, or Trade related fields desirable but not mandatory. Demonstrable experience within a similar role or Facilities supporting environment will be well regarded.

3+ years of proven experience working in corporate real estate / facilities related fields.

A demonstrated aptitude for the interpretation and analysis of numerical data with an ability to extract into clear and logical reports with a particular attention to detail.

Proficient in the use of the MS Office product suite including Word, Excel, Powerpoint and Outlook.

An understanding that Facilities management services involves the provision of both reactive maintenance and routine maintenance across the allocated portfolio with 24-hour call out / contact requirement

As there is a requirement to travel to sites across the allocated portfolio, a current and valid Driver’s Licence must be held.

Performance objectives

Provide superior client service

Contribute to growth of company

Meet assigned financial targets

Enhance own professional and personal skills





Key skills

Prior experience in facilities, property management, or related field preferred

Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialised services is advantageous

Understanding of basic technical aspects of property (Mechanical/HVAC system, Chiller system, Fire Protection system, Electrical system) is advantageous

Experience in front and back office processes is required with administration skills, preferably in the FM space

Strong customer service focus and people skills, and ability to interact with a wide range of client staff and demands

Strong PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions

Demonstrated experience with client reporting and preparation of reports

Likes being part of a high performing team.

If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Facilities Manager (Network Coverage)-2 (Melbourne)
🏢 Jll
📍 Melbourne