About The Role We are looking for an energetic, results-oriented, achiever to join our Perth Service team. As a Field Service Manager, you will have the opportunity to lead a team of site and field technicians and be responsible for ensuring the operational excellence of the technical service team under your management. Reporting to the WA Service Manager you will contribute to the continued development of our market leading brand by developing and maintaining business partnerships in our unique and competitive industry.

Requirements Responsibilities & Duties Actively pursuing current business and conducting service presentations

Deliver on service agreements and increase customer satisfaction

Maintain direct contact with current and prospective customers

Deliver excellent customer service, manage customer relations and promote customer retention

Manage the overall selection, preparation and training of the field service staff

Provide skill development and improve work performance to achieve overall growth and business success

Ensure that technician's performance is monitored daily and in line with the weekly service KPI's

Management of work allocation to ensure that the Company meets its customer requirements

Effectively manage labour productivity within your designated area

Identify shortfalls in performance and address these concerns as required

Identifying areas for continuous improvement and implement changes designed to set industry best practice Skills &

Experience You will be a passionate, pragmatic, problem solver who can demonstrate a strong drive for results, coupled with superior customer focus. We are looking for a person who is confident in leading others and should therefore demonstrate management experience and the ability to inspire and motivate a team.



You will be able to demonstrate capabilities of achieving results in a competitive business environment in the same or similar role within the Materials Handling/Automotive/Capital Equipment industries. Prior successful management of a customer base, ability to work actively pursue new business, high energy and motivation to succeed in addition to superior organisation, excellent verbal and written communication skills and good negotiation skills are all requirements of this role.

Tertiary

Qualifications and Degrees in business or related fields will be highly regarded.

Benefits What sets us apart? Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe.

Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. As a Company we want to continue to support our employees to be the best versions of themselves and that's why, as a Crown employee you get to enjoy: A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide

Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals

Corporate Rates for Private Health Insurance An inclusive working environment An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options The Company Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations.

The Company

Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.

📌 Field Service Manager (City of Canning)
🏢 Crown Equipment- Australia
📍 City of Canning