About KPay KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving over 80,000 merchants across Hong Kong, Singapore, Japan, and Australia, we help small and medium-sized businesses grow through a one-stop platform for financial management, operations, and digital transformation.

In 2024, KPay secured USD 55 million in Series A funding — the largest fundraising globally in the payments sector that year.

About the Role We are hiring a Fintech Operations Specialist (Onboarding) to support merchant activation in Australia.

This role sits at the centre of our onboarding engine and is responsible for ensuring merchants are successfully onboarded in a fast-paced, SLA-driven environment.

You will report directly to the AU General Manager and work closely with Business Development, Compliance, and HQ Operations to manage KYC documentation, resolve onboarding issues, and ensure timely activation of merchants.

This is a high-volume, detail-critical role where you must be comfortable working under pressure, managing multiple cases simultaneously, and meeting strict turnaround timelines.

Key Responsibilities Manage end-to-end merchant onboarding process in a high-volume environment

Collect, review, and track KYC documentation from merchants

Coordinate with BD, Compliance, and HQ Operations teams to resolve onboarding cases

Ensure all onboarding activities meet compliance and regulatory requirements

Maintain high data accuracy across CRM and onboarding systems

Monitor onboarding pipeline and ensure SLAs and activation timelines are met





Identify missing or incomplete documentation and follow up proactively

Handle multiple onboarding cases simultaneously under time pressure

Support reporting on onboarding status and operational bottlenecks

Continuously improve onboarding workflows and efficiency What We’re Looking For 0–2 years of experience in operations, onboarding, compliance support, or customer operations

Fresh graduates are welcome to apply

Solid attention to detail — accuracy is critical

Ability to perform under pressure in a fast-paced, high-volume environment

Strong coordination and communication skills

Comfortable working with structured processes and deadlines

Proactive, accountable, and resilient mindset

Full working rights in Australia Nice to Have Exposure to KYC / AML / compliance processes

Experience in fintech, payments, banking, or SaaS

Strong Excel / Google Sheets skills

Familiarity with CRM or workflow tools Why Join KPay? Join one of APAC’s fastest-growing fintech companies

Be part of a high-impact role at the centre of merchant growth and onboarding

Gain exposure to compliance, operations, and cross-border teams

Report directly to the AU General Manager, with strong visibility across senior leadership and key business decisions

Transparent career progression pathway within Merchant Operations, with opportunities to grow into senior onboarding, operations, or regional roles as the business scales

Strong learning and development opportunities in a fast-paced environment

Competitive salary and performance-based incentives Help us onboard merchants faster, safer, and smarter — powering KPay’s growth across the region.

📌 Fintech Operations Specialist (Onboarding) (Sydney)
🏢 KPay Group
📍 Sydney