We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees. https://www.sgfleet.com/au/about-us/careers This position is responsible for being the first point of contact for all customer requests. The role is also responsible for pro-actively managing and reviewing the portfolio of customers allocated and seek opportunities to maximise business renewal and organic growth.

It supports Relationship Managers to review and administer the portfolio of customers through delivery of outstanding customer service and demonstrating an understanding of the customers’ needs. What you'll be doing Manage a portfolio alongside the Relationship Manager, delivering high-quality fleet services

Act as the primary day-to-day client contact, ensuring timely resolution of all requests

Identify growth opportunities, support renewals, and drive upsell initiatives

Monitor fleet performance (utilisation, servicing, fuel) to optimise costs and outcomes

Prepare accurate quotes within SLA timeframes and track outcomes





Manage vehicle terminations and restructures in line with best practice

Ensure KPIs and contractual obligations are consistently met or exceeded

Build strong client relationships to support revenue growth and account planning

Collaborate with internal teams to achieve shared business objectives Skills and experience Relevant qualification (business-related, tertiary, or equivalent)

Experience in a customer service role

Strong commercial awareness and business acumen

Excellent organisation and prioritisation skills, with ability to meet deadlines

Strong written and verbal communication, including active listening

Effective problem-solving and analytical skills

Proficient in Microsoft Office (Excel, Word)

High attention to detail

Fleet management knowledge (desirable) About you Professional communicator with strong planning and foresight

Excellent time management and ability to meet deadlines

High level of discretion and professionalism

Collaborative, adaptable, and approachable team player

Takes ownership of delivering high-quality, innovative work

Robust decision-making skills under pressure

Resourceful, resilient, and accountable

📌 Fleet Manager (Perth)
🏢 SG Fleet AU
📍 Perth