About the role

Mercure Townsville is seeking a Front Office Allrounder to join our hospitality team on a casual basis. Based in Townsville, QLD, this position is integral to delivering exceptional guest experiences from the moment visitors arrive at our property. As a Front Office Allrounder, you will be the face of Mercure Townsville, providing outstanding customer service and support across all front office operations.

This role is essential to ensuring our guests receive a warm welcome and seamless stay, whilst maintaining the high standards Mercure is known for.

What you'll be doing

- Greeting guests upon arrival and departure with genuine hospitality and professionalism

- Processing check-ins and check-outs efficiently using front office systems and procedures

- Managing room reservations, amendments and cancellations with accuracy and attention to detail

- Providing information about hotel facilities, local attractions and services to enhance guest experience

- Handling guest enquiries and resolving concerns promptly and courteously

- Processing payments and managing cash handling in accordance with company policies

- Maintaining accurate records and updating guest information in the property management system

- Supporting bell desk and concierge duties as required

- Contributing to a clean, organised and welcoming front office environment

- Collaborating with housekeeping, maintenance and other departments to ensure guest satisfaction

- Performing ad hoc front office duties to support smooth hotel operations

What we're looking for

- Previous experience in a front office,



guest services or hospitality workplace is highly desirable

- Strong communication and interpersonal skills with a genuine passion for delivering excellent customer service

- Professional demeanour with a friendly and welcoming approach to guest interactions

- Proficiency in using front office property management systems and Microsoft Office applications

- Excellent organisational skills with the ability to manage multiple tasks in a fast-paced environment

- Numeracy and cash handling experience

- Flexibility and willingness to work various shifts, including evenings for night audit, weekends and public holidays

- High level of integrity and discretion when handling guest information

- Problem-solving ability and a proactive approach to enhancing guest experiences

- Relevant qualifications such as a hospitality or customer service qualification would be advantageous

What we offer

At Mercure Townsville, we value our team members and are committed to creating a positive and supportive work environment.

We offer competitive remuneration appropriate to the casual nature of the role, along with a range of benefits designed to support your wellbeing and career development.



Our team members enjoy access to staff facilities, discounted rates on accommodation at Mercure properties, and opportunities for professional development and training. We foster a culture of inclusivity and respect, where every team member feels valued and appreciated. Working with us provides excellent exposure to the hospitality industry and the chance to develop your customer service expertise in a dynamic, guest-focused environment.

About us

Mercure Townsville is a prominent four-star hotel located in the vibrant city of Townsville, Queensland. As part of the global Accor hotel group, we are committed to delivering exceptional hospitality experiences that combine comfort, quality and genuine local warmth. Our property features modern accommodation, excellent dining and conference facilities, and is a preferred destination for both leisure and business travellers. We pride ourselves on our dedicated team, innovative service delivery and strong community connections.

At Mercure

Townsville, we believe that our staff are our greatest asset, and we are dedicated to creating an environment where our team can thrive and deliver outstanding service to our guests.

Apply now

If you are an enthusiastic hospitality professional ready to make a positive impression on our guests, we would like to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for the Front Office Allrounder position at Mercure Townsville. We look forward to welcoming you to our team.

📌 Front Office Allrounder (Townsville)
🏢 MERCURE
📍 Townsville