Role Description The Help Desk Analyst at Marítima del Caribe Dominicana is a part time, remote role focused on providing timely and accurate technical and customer support. Day-to-day responsibilities include responding to support tickets, emails, and calls; diagnosing and resolving issues related to desktop computers, software, and basic network connectivity; and escalating complex problems to higher-level support when needed.

The Help Desk

Analyst will document incidents and resolutions, maintain up-to-date records in the help desk system, and follow established procedures and service-level agreements. This role also involves guiding users through troubleshooting steps, contributing to knowledge base articles, and collaborating with team members to improve support processes and user satisfaction.

Qualifications

Candidates should possess strong Technical Support and Help Desk Support skills, including experience handling incidents, troubleshooting issues, and using ticketing systems.





Candidates should possess solid Analytical Skills to assess problems, identify root causes, and apply effective, practical solutions.

Candidates should possess experience with Desktop Computers, including operating systems, common office applications, and basic hardware and peripheral troubleshooting.

Candidates should possess excellent Customer Support capabilities, including clear communication, patience, and a service-oriented approach in remote interactions.

Candidates should ideally have familiarity with remote support tools, basic networking concepts, and standard security practices.

Candidates should have strong written and verbal communication skills and the ability to work independently in a remote, part-time environment.

Candidates should preferably have prior experience in an IT help desk or technical support role and relevant certifications or coursework (e.g., CompTIA A+, ITIL foundations) are a plus.

📌 Help Desk Analyst (Australia)
🏢 Marítima del Caribe Dominicana
📍 Australia