Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our permanent and fixed-term employee advantages include:

- Contributing to useful and rewarding work and giving something back to the community
- Wellbeing days, ceremonial leave, carers leave and study leave
- Flexible working arrangements
- Purchased leave
- 17.5% leave loading
- 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
- Training and career growth opportunities across Launch Housing
- A portion of your income can be tax-free by salary packaging your personal expenses
- Additional tax-free salary packaging on dining and accommodation expenses
- Positive, supportive and progressive work environment

About the opportunity The Intensive Case Manager will provide an intensive level of engagement during a client’s stay at Bob’s Place. The role will assist clients to link with internal and external services suitable to meet their individual support needs, and accompany the client to appointments to assist with engagement and follow-up.

The Intensive Case

Manager will also provide intensive outreach to their clients in the community once stable accommodation has been secured or to continue assisting with housing options for a further 6 months after exit. The support will be delivered through assertive outreach, providing continuity of care and portable support for the client across their accommodation outcomes.

Launch Housing Leadership Framework

At Launch Housing, we believe that leadership is not defined by position or title – but by the mindset you bring and the actions you take. We also believe that leadership is learnable – that there is a body of knowledge,



skills and dispositions associated with leadership that can be learned.

The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effective leadership at every level. This role is aligned to the Leading Self proficiency level within the framework, reflecting the responsibility to demonstrate professionalism, personal accountability, self-awareness, and continuous development.

Permanent part-time role (60.8 hours per fortnight) based at Dandenong.

n

What you'll be doing:• Working with a multidisciplinary team to provide comprehensive intensive case management service to clients, using a strengths-based approach including assistance with accommodation, advocacy, assessment, referral and the development of community supports.

- Conducting internal assessments to assist in measuring clients progress while participating in support.
- Assisting clients to maximize their options and potential by facilitating their involvement in community and social activities, recreational and training opportunities.
- Advocating on behalf of clients where agreed, including liaising with mental health, drug and alcohol services, legal institutes, government and non-government service providers.
- Ensuring a team-oriented service delivery by initiating/attending case management meetings with professionals and assisting clients to access specialist supports.
- Providing enhanced outreach to their clients in the community once stable accommodation has been secured.
- Ensuring the client’s needs continue to be met and identifying other support services involved that may be more suitable to continue to support the client at the closure of support.

What we’re looking for (key selection criteria):• A relevant tertiary qualification in human services, and direct experience in the delivery of services to clients with complex needs and/or relevant experience.

- Demonstrated understanding of housing and homelessness policy, context and systems.
- Demonstrated ability to work collaboratively with others towards effective client solutions.
- Positive interpersonal and communication skills, both verbal and written.
- Well-developed organizational and time management skills.




- Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
- Excellent problem-solving skills.
- A valid Victorian Driver’s License.
- Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

n$45.92 - $47.12 an hour+ Superannuation

+ NFP Salary Packaging (tax savings!)

+ Additional wellbeing leave available

nApplications close 24 April 2026.

For more information, please contact [email protected]

How to apply To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at [email protected].

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child protected organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Chance employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply.

All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.

📌 Intensive Case Manager (Melbourne)
🏢 Launch Housing
📍 Melbourne