IT Support Engineer

? Port Melbourne / Heatherton, VIC | Full Time Permanent Joining the Metcash Family

At Metcash, you're part of something bigger. With the heart of a small business and the strength of a large organisation, you'll have the opportunity to make a real impact while building a rewarding career. Supporting some of Australia's most recognised independent retail brands, you'll join a team that values collaboration, innovation and exceptional service.

About the Opportunity We are seeking an enthusiastic and customer-focused IT Support Engineer to join our team based in Port Melbourne and then transitioning to Heatherton in late 2026.

This role is responsible for providing Level 1 and Level 2 technical support across our store and corporate network, ensuring our team members receive timely and effective IT assistance. You'll support a broad range of technologies including Microsoft 365, Windows environments, user access management, hardware deployment, remote support and ERP systems.

If you're passionate about technology, enjoy helping people and are looking to grow your IT career within a supportive team, we'd love to hear from you.

Key Responsibilities Deliver Level 1 and Level 2 IT support to store and corporate users

Provide support across Microsoft 365 and Windows 10/11 environments

Troubleshoot hardware, software, network and user access issues

Manage user accounts, permissions and identity management through Microsoft Entra

Deliver remote support to users across multiple locations

Provision, configure and deploy laptops, desktops and mobile devices

Support ERP systems, including Pronto, where required

Log, track and resolve incidents through the service management platform

Assist with IT projects, upgrades and system improvements

Maintain a strong customer-first approach and positive stakeholder relationships About You We're looking for someone who enjoys solving problems,



takes pride in delivering great service and is eager to continue developing their technical skills.

To be successful, you'll bring: 1-3 years' experience working within a Service Desk or IT Support setting

Experience supporting Microsoft 365 technologies

Strong knowledge of Windows 10 and Windows 11

Proficiency in Microsoft Entra (Azure AD)

Experience providing remote technical support

Excellent troubleshooting and problem-solving skills

Strong communication and customer service capabilities

Experience with Pronto ERP will be highly regarded

Exposure to networking concepts and device deployment is advantageous Working Hours & On-Call Roster This role operates across a rotating support roster. Standard business support is provided Monday to Friday between 7:00am and 6:00pm

Participation in an on-call roster every 6 weeks is required The on-call period runs from Friday through to Thursday

Additional remuneration and benefits apply during your on-call week The roster provides exposure to a diverse range of technical support requirements and business operations Why Join Metcash We're proud to offer a workplace that supports your wellbeing, growth and success:

?️ Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days and 1 volunteer day annually

? Career Growth: Access learning, development and career progression opportunities

? Parental Leave: 12 weeks of gender-neutral paid parental leave for primary carers

? Inclusive Culture: Proud Bronze Employer for LGBTQ Inclusion

⚖️ Gender Equity: Gender pay gap under 5%

? Wellbeing: Gold accreditation by Mental Health Australia

? Flexibility: FlexReady accredited workplace

? Team Member Benefits: Exclusive discounts through the Our Local app Ready to Apply? If you're looking for an opportunity to build your IT career within a supportive and collaborative team while gaining exposure to a broad technology environment, we'd love to hear from you.

Click Apply Now and become part of something bigger at Metcash.

📌 IT Support Engineer (Melbourne)
🏢 Metcash
📍 Melbourne