Role Description The IT Support Officer / IT Support Specialist (Entry / Junior Level) provides day-to-day technical support to remote and onsite team members, ensuring reliable access to systems, devices, and applications. This includes responding to support requests, diagnosing issues, and troubleshooting hardware and software problems related to desktop computers, printers, and basic networking.

The role involves maintaining accurate documentation of issues and resolutions, escalating complex problems when needed, and assisting with setup, configuration, and updates of IT equipment and tools. The specialist will collaborate with colleagues to promote best practices in technology use, security, and data handling. This is a full time remote role, requiring consistent availability during business hours and proactive communication with the wider team.

Qualifications

- Ability to provide effective Technical Support, with a focus on user assistance and clear communication.




- Strong Troubleshooting skills for identifying, analyzing, and resolving common hardware and software issues.
- Foundational understanding of Information Technology concepts, including operating systems and basic networking.
- Hands-on experience with Desktop Computers, including setup, configuration, and routine maintenance.
- Practical Printer Support skills for installing, configuring, and resolving printing-related issues.
- Good written and verbal communication skills and a customer-focused mindset.
- Ability to work independently in a remote environment, manage priorities, and follow documented procedures.
- Interest in continuous learning and development within IT support and related technologies.
- Relevant coursework, certification (e.g., CompTIA A+), or equivalent practical experience in an entry-level IT role is beneficial.

📌 IT Support Officer / IT Support Specialist (Entry / Junior Level) (New South Wales)
🏢 Inspire Tiles
📍 New South Wales