Role DescriptionThe IT Support Officer is responsible for providing reliable day-to-day technical support to users and ensuring the smooth operation of IT systems, hardware, software, networks, and workplace technology. The role involves responding to support requests, diagnosing technical issues, implementing solutions, and maintaining effective IT service delivery.

Key responsibilities include logging, prioritizing, and resolving IT support tickets; troubleshooting hardware, software, network, connectivity, and user access issues; configuring computers and peripheral devices; and assisting with software installation, updates, and system access. The IT Support Officer will document incidents and resolutions, escalate complex issues to appropriate technical teams, and follow established IT support procedures.

The role also supports IT asset management, user account administration, system maintenance, cybersecurity practices, and technical documentation. The IT Support Officer is expected to identify recurring issues, contribute to improvements in IT processes, maintain accurate records, and provide clear and professional assistance to users.

Qualifications

- Diploma or Bachelor’s degree in Information Technology,



Computer Science, Information Systems, or a related discipline.
- Good understanding of computer hardware, operating systems, software applications, networking, and IT troubleshooting.
- Familiarity with Windows, Microsoft 365, user account management, printers, mobile devices, and basic network configuration.
- Knowledge of ticketing systems, remote support tools, IT asset management, and IT service management practices is an advantage.
- Solid analytical and problem-solving skills with the ability to diagnose and resolve technical issues systematically.
- Basic understanding of cybersecurity, access controls, data protection, and IT security best practices.
- Good communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong organizational and time-management skills with the ability to prioritize tasks based on urgency and business needs.
- Excellent attention to detail and documentation skills.
- Proactive, patient, service-oriented, and able to work effectively both independently and as part of a team.

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📌 IT Support Officer (Australia)
🏢 Mira Bulk
📍 Australia