Role Description The Key Account Manager role at Instituto chileno de Derecho del Consumo is a part-time, remote position focused on managing and growing strategic client relationships. Day-to-day responsibilities include overseeing key accounts, acting as the main point of contact for clients, and ensuring a high level of customer satisfaction aligned with consumer law and institutional objectives.

The Key Account

Manager will develop and execute account plans, monitor performance against agreed targets, and identify opportunities to expand services or deepen engagement. The role also involves analyzing client needs and data, preparing reports and presentations for internal stakeholders, and coordinating with internal teams to deliver consistent, high-quality service. Regular communication with clients, proactive issue resolution, and contribution to business planning and forecasting are integral to this position.

Qualifications

- Robust account management skills, including experience managing key accounts and building long-term client relationships.




- Demonstrated analytical skills for interpreting data, identifying trends, and supporting informed business decisions.
- Experience in business planning, including developing account plans, setting goals, and tracking performance.
- Proven customer service capabilities, with the ability to respond promptly, professionally, and effectively to client needs.
- Excellent written and verbal communication skills in en_US, with the ability to present information clearly to diverse stakeholders.
- Ability to work independently in a remote environment, manage multiple priorities, and meet deadlines consistently.
- Familiarity with consumer law, legal services, or non-profit sector is an advantage.
- Bachelor’s degree in Business, Law, Communications, or a related field, or equivalent practical experience.
- Proficiency with common office and collaboration tools (e.g., spreadsheets, CRM systems, video conferencing platforms).

📌 Key Account Manager (Australia)
🏢 Instituto chileno de Derecho del Consumo
📍 Australia