KYC Team Lead About Stak eWe’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to ASX and Wall St, we’ve empowered a new wave of investors. Today, we have 750,000+ customers and more than A$8B under administration. Join us as we continue to reshape the financial industry, inspire investor confidence and unleash the investor in everyone .

About the ro leWe are looking for a KYC Team Lead to join our Financial Crime Operations team in Sydne y.You’ll lead the team responsible for delivering high-quality KYC outcomes at scale. That means developing a strong team, setting clear priorities and building an operation that combines sound judgement with a seamless customer experience. You’ll work closely with the Manager, Financial Crime Operations to shape where the function goes next – balancing regulatory obligations, operational performance and Stake’s broader ambition s.

This is a role for someone who wants to lead and build. You’ll have the scope to improve how we work, use data to make sharper decisions and partner with Product and Engineering to unlock better KYC workflows through technology and automation. As Stake evolves, you’ll make sure the team is ready to evolve with it. We work hybrid spending 3 days in our beautiful, dog-friendly Sydney offi ce.

What success looks likeYou’ll have made a meaningful mark on how KYC operates at St ake.You’ll have built a high-performing KYC team with transparent expectations, strong coaching and people who are growing in capability and owners hip.You’ll have shaped a clear direction for KYC operations, turning business priorities, customer needs and regulatory obligations into focused act ion.You’ll have created trusted productivity and capacity reporting that gives the business a clear view of performance,



pressure points and where to invest n ext.You’ll have lifted the quality and consistency of KYC decisioning, using QA outcomes and complex escalations to continuously strengthen the t eam.You’ll have shipped meaningful automation and workflow improvements with Product and Engineering, increasing efficiency while creating a smoother customer experie nce.You’ll have led the KYC team confidently through changes to systems, processes and regulatory requirements, with strong operational readiness before they go l ive.You’ll have strengthened how Stake works with KYC and identity verification vendors, identifying friction and pushing for better outcomes from our tool ing.You’ll have brought a commercial lens to KYC – understanding how decisioning and friction affect the broader customer funnel and making considered trade-offs between risk, compliance and customer outco mes.

You’ll thrive her e if…You’ve led and developed operational teams before. You know how to set a high bar, coach people towards it and create clarity around priorities and perform ance.You know KYC deeply, including CDD and ECDD operations at volume, AML/CTF obligations and how to apply sound judgement as regulatory expectations ev olve.You can zoom out and zoom in. You’re comfortable shaping the direction of a function, then getting close to a complex escalation or operational bottleneck when it mat ters.You use data to make decisions.

You can turn productivity, capacity,



quality and customer signals into a clear view of what’s happening and what needs to ch ange.You’re an effective cross-functional operator who can work closely with Product and Engineering to turn operational problems into simpler, scalable workf lows.You take ownership through change. Whether it’s a migration, process redesign or new regulatory requirement, you anticipate what’s coming, simplify the problem and get the team ready to del iver.

Bonus if you’v e everWorked hands-on with biometrics, AML screening, case management or other KYC and identity verification to oling.Led remediation or migration programs across a regulated oper ation.Helped design or automate KYC workflows alongside Product and Engineering teams.Explored how agentic AI can reshape operational work, decision support or customer experi ences.

Benefits of working a t StakeYou’ll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks. Please see on our Careers website the list of benefits under our Grow with Stake p rogram.Career development al lowanceUp to 16 weeks of paid parenta l leaveChildcare al lowanceWellbeing supportAnnual leave sw ap daysDiscretionary performanc e bonusStake products: SMSF 30% discount on yearly membership fee, $295 AUD annual trading credit and Stake Black account

So what happe ns next?Once we've received your application, we'll give it the attention it deserves and if we think you’d be a good addition to our team, we’ll give you a call and from there, you'll cruise through our recruitment process.

To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.

📌 KYC Team Lead (Sydney)
🏢 Stake
📍 Sydney