Company Description Symphony3 exists to help people live better lives in a digital world, working closely with staff, suppliers, and customers to pursue this purpose. The company partners with organizations to design and deliver simple, connected customer experiences across fast-evolving digital channels.

Symphony3 focuses on solving the challenges many organizations face in engaging and connecting with their customers in an increasingly complex digital environment. Team members collaborate with clients to create practical, user-centric solutions that improve customer journeys and business outcomes.

Role Description

Purpose of the Role

This role leads Symphony3's Solutions Delivery Department and its Integration Delivery team. It sets the standard for how projects across digital experience and integration are planned, prioritised and delivered, and acts as the primary point of contact for the business throughout the life of a project. It also leads the developers and business analysts responsible for delivering integration work.

It is a highly visible role that combines hands-on delivery discipline with strategic oversight, and calls for someone who is an outstanding communicator, brilliant with people, sharp on detail, and genuinely passionate about giving our clients an exceptional experience.

Solutions Delivery Department

- Owns prioritisation of all projects across digital experience and integration, ensuring the right work is progressed in the right order.
- Sets and maintains project methodology and project plans across the portfolio.
- Leads customer engagement through the build and test stages of delivery.
- Serves as the key point of contact back into the business for the duration of each project.

Integration Delivery

- Leads the Integration Delivery team, with developers and business analysts reporting directly.




- Directs delivery of integration work in line with project plans and client requirements.
- Oversees the Business Analysts, while personally contributing to more complex requirements work.

What We're Looking For

- An outstanding communicator, equally confident with clients, technical teams and senior stakeholders.
- Excellent with people — builds trust quickly, leads a team well, and can influence clients.
- Strong attention to detail, paired with the ability to think and plan strategically.
- Genuinely passionate about delivering exceptional client service.

Experience Required

- Approximately 5 years' experience delivering technology projects.
- Project management experience, with the ability to lead and direct staff.
- Experience within local government is a nice-to-have, not essential.
- Relevant tertiary qualification or project management certification

Qualifications

- Strong Analytical Skills to understand client needs, interpret data, and translate insights into actionable solution designs.
- Experience in Consulting, with the ability to advise clients, facilitate workshops, and build trusted stakeholder relationships.
- Proven Project Management capabilities, including planning, execution, risk management, and delivery of multiple concurrent projects.
- Experience delivering digital, customer experience, or technology solutions, ideally within a consulting or agency workplace.
- Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
- Ability to lead and motivate cross-functional teams, manage competing priorities, and drive outcomes in a hybrid work setting.
- Bachelor’s degree in Business, Information Systems, Communications, or a related field, or equivalent practical experience.
- Familiarity with customer experience design, digital platforms, or integration approaches is highly beneficial.
- Commitment to inclusive, collaborative work practices and continuous improvement.

📌 Manager, Solutions Delivery (Melbourne)
🏢 Symphony3
📍 Melbourne