Marketing Advisor

Grade: Clerk 7/8 - $116,981 – $129,492 + superannuation and leave loading

Employment Type: Temporary Full-time until 10 August 2026

Location: McKell: Haymarket, Sydney (minimum 2 days per week in the office)

The Marketing and Strategic Communications team works across the Department of Customer Service and is responsible for the strategic direction and execution of customer centric communications including but not limited to advertising campaigns.

As the Marketing Advisor, you will provide expert advice to internal stakeholders to drive best practice strategic customer-centric communications, manage incoming communication briefs, coordinate the delivery of campaigns to market and provide specialist advice and recommendations to optimise campaign delivery and performance against department and NSW Government priorities. You will be responsible to:

Contribute to the development and implementation of the overarching marketing and communications strategies, plans and campaigns (including research, advertising, social media, digital marketing, owned channels etc.) to support optimal service delivery.

Provide contemporary and evidence-based advice to shape the most effective, and consistent approach to marketing and communications programs, to support informed decision-making and planning.

Develop program budgets, timelines, reports and updates, and campaign result reports, to help monitor, promote and optimise programs and outcomes.

Contribute and participate in project delivery activities including launches, workshops, and presentations to ensure agreed outcomes are achieved.

Establish working relationships with vendors,



and internal and external stakeholders, including media and creative agencies, to support and provide updates campaign and program delivery.

Coordinate the development of appropriate merchandise, collateral, and in-house activities to support campaigns and programs.

Develop high quality, accurate and timely reports, briefs, or correspondence to provide information or advice and keep relevant groups informed on key developments and issues related to marketing activities.

To be successful you need to demonstrate: Several years of marcomms and campaigns experience

Strong work ethic with a can-do attitude to build internal relationships which will benefit external activities

Appropriate tertiary qualifications and/or demonstrated, equivalent, relevant professional experience Excellent communication skills with both internal and external parties High level attention to detail, organisation and prioritisation Proactive in your approach to your work

Good, substantiated Excel skills.

Salary Grade XX, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Jess Tan via [email protected].



Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing

Date

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that advantages people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability.

If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities Information on adjustments available for the recruitment process

📌 Marketing Advisor (Sydney)
🏢 myCareer - NSW Government
📍 Sydney