About the Role

As a Membership Processor, you will be joining our Policy Team at see-u, assisting with complex enquiries to maintain a high standard of service. You are responsible for providing exceptional service to our members and other internal departments. You’ll act as a contact point for any membership queries and assist the Member Experience Team with complex enquiries to maintain a high standard of service.

You’ll join a high performing, passionate and driven team who are always willing to coach and support each other and aim to deliver better-value services that help our members enrich their lives.

What you’ll do

- Member Support: Act as the primary contact for membership queries, resolving complex enquiries and providing accurate information.

- Processing Tasks: Handle new membership applications, updates, cancellations, and premium adjustments. Complete daily and monthly processing tasks and ad-hoc requests.





- System Management: Maintain proficiency in membership systems (e.g., HAMBS), assist with system testing and upgrades, and troubleshoot technical issues.

About you

- You have experience in finance or insurance or a similar clerical or administrative role and are known for your accuracy, care, and can-do attitude.

- You’re confident communicating across phone and email and you take pride in getting details right.

- You enjoy learning new systems, adapting to change, and pitching in to help your teammates when it gets busy.

- Above all, you care about delivering a great experience not just ticking boxes.

Keen to Apply?

Outstanding! Applying is as simple and quick as clicking on the “Apply Now" button to complete your application.

📌 Membership Processor (Brisbane)
🏢 HBF Health
📍 Brisbane