Company Description Swann Communications is a global leader in do-it-yourself video surveillance, consumer electronics, and security-focused solutions for homes and businesses. Founded in Melbourne in 1987. Swann’s products are accessible through major global retailers and are supported by the Swann Security app ecosystem with no subscription fees. With over 35 years of category expertise, Swann is committed to developing solutions that deliver reliable peace of mind and trusted security.

Role Description The National Account Manager is a full-time, in office role based in Port Melbourne VIC, responsible for managing and growing key national retail and distribution accounts. This role oversees account planning, sales forecasting, and performance analysis to achieve revenue and margin targets across assigned portfolios.

The National Account

Manager will build and maintain strong customer relationships, negotiate commercial terms, and secure promotional activities and shelf space in line with brand and channel strategies. Day-to-day responsibilities include collaborating with marketing, product, and supply chain teams to execute joint business plans, optimize product assortments, and ensure reliable stock availability. The role also involves monitoring market trends, competitor activity, and customer feedback to inform strategic decisions and identify new business opportunities.





Qualifications

- Proven experience in national account management, key account management, or channel sales, ideally within consumer electronics, security, or FMCG.
- Strong skills in relationship management, negotiation, and stakeholder communication to build long-term partnerships with major retailers and distributors.
- Ability to develop and execute account plans, including sales forecasting, margin management, and promotional planning.
- Competence in data analysis, reporting, and use of CRM and ERP systems to monitor performance and drive informed decisions.
- Commercial acumen with understanding of retail dynamics, pricing strategies, and category management.
- Organizational and time-management skills, with the ability to manage multiple accounts, deadlines, and cross-functional projects.
- Comfort working on-site and collaborating closely with internal teams across sales, marketing, product, and operations.
- Bachelor’s degree in Business, Marketing, Commerce, or a related field, or equivalent practical experience.
- Experience working with large national retail chains or e-commerce platforms is highly beneficial.
- Commitment to ethical, inclusive, and customer-centric practices, aligned with Swann’s focus on safety and community impact

📌 National Account Manager (Port Melbourne)
🏢 Swann Communications
📍 Port Melbourne