The Company

MDA National is a not-for-profit doctor's mutual, also known as an MDO (Medical Defence Organisation). We exist solely to protect our members at every stage of their career and promote good medical practice throughout Australia. We have been supporting medical practitioners to keep on practising with confidence since 1925. Remaining true to our 'doctors for doctors' ethos, we are owned and governed by doctors, caring for the wellbeing and interests of doctors.

We take pride in a workplace culture focused on people, collaborative relationships, and continuous improvement. With our commitment to personal growth and development, great leaders, and passion for excellent member service, we provide an environment which encourages you to be the best version of yourself.

The Role:

We are seeking a dedicated Paralegal to join our team in St Leonards, This position is crucial for supporting our Medical Claims & Investigation Management team in managing claims, conducting research, and ensuring compliance with relevant regulations. The ideal candidate will possess strong organisational skills and a keen attention to detail, contributing to the efficient operation of our legal processes.

Responsibilities:

- Investigate and progress allocated medico-legal matters in a timely, accurate and effective manner in accordance with organisational protocols.
- Ensure matters are actively managed, updated and progressed in line with documented procedures, service standards and timeframes.
- Respond professionally to enquiries from members, in-house legal staff, external lawyers, medical experts and independent experts.




- Conduct regular file reviews and recommend appropriate follow-up actions to support effective case outcomes.
- Support Case Managers in the management of medico-legal matters as directed, including administrative and operational assistance.
- Liaise with the Underwriting team to ensure underwriting protocols are adhered to in decision making processes.
- Provide administrative support to the High Cost Claims Committee and Advocacy Committee meetings, including preparing agendas, coordinating papers, taking minutes, and following up on action items.
- Assist in the preparation of responses to patient complaints and regulatory matters as directed.
- Assist Members who are subject to regulatory conditions throughout the compliance process.
- Assist Case Managers in preparation of reports and other case management documentation.
- Maintain and coordinate Legal Services Agreements and Bordereau Reports, including document management and liaison with relevant stakeholders.
- Maintain strict compliance with APRA requirements and relevant regulatory obligations at all times.
- Ensure accurate, complete and consistent use of the Case Management System (CMS) for recording, monitoring and reporting matters.
- Identify opportunities to enhance proactive file management and contribute to improved case management practices.
- Review policies, procedures,



processes and file lifecycles, and contribute to recommendations and implementation of continuous improvement initiatives.

Qualifications:

- Formal insurance and/or legal qualifications would be beneficial, but not essential.
- At least 3 years' experience in a claims support role in the healthcare, insurance or legal sector.
- Experience with personal injury claims is highly desirable.

What's on offer?

- Attractive remuneration.
- Fantastic opportunity to join a well-established organisation with an outstanding team culture.
- Contemporary approach to staff development.
- Commitment to flexible working including a hybrid working environment.
- Modern Office Location in St Leonards.
- 24/7 access to Employee Assistance Program.
- HBF health insurance discount option.
- Generous health & wellbeing allowance in addition to salary package.
- Income protection insurance.
- 1 week of MDAN Additional Leave per annum.
- Up to 10 weeks Paid Parental Leave.
- Opportunity to purchase 2 weeks additional leave per year.

How to Apply Please click the ‘Apply’ button and upload a copy of your CV.

Please also endeavor to include a cover letter as we are interested in getting to know as much about you as we can via your application!

For further information on MDA National’s work, culture and values, please visit:

Our website: https://www.mdanational.com.au/

Our social media: https://www.linkedin.com/company/118617/

To obtain a copy of the position description or to speak about this role in greater detail, please contact Nick Prest via email at [email protected].

📌 Paralegal - Medical (Sydney)
🏢 MDA National
📍 Sydney