ABOUT US

FRANKIE4 is one of Australia's fastest-growing footwear brands, built on a simple idea: women shouldn't have to move through life in uncomfortable shoes because they want to look good - these things can co-exist.

Founded by podiatrists and backed by science-led design, we've spent the last 15 years redefining what great footwear can be. Today, we have more than 150,000 five-star reviews, 10 concept stores across the globe, and teams based in Brisbane and Seattle supporting customers around the world.

Our customers are at the heart of everything we do. Every conversation, recommendation, and problem solved helps women move through life with confidence and comfort. That's why we're looking for people who genuinely care about delivering exceptional experiences and building meaningful connections with our community.

If you're customer-focused, proactive, and love being part of a fast-moving team that makes a real difference, we'd love to hear from you.

THE ROLE

Reporting to Multi Site Store Manager, this is an exciting opportunity for someone ready to take the next step in their retail career. If you’re a driven team player with a passion for customer experience and a desire to step into leadership, this role could be your perfect fit.

As our Team Leader, you’ll work closely with the leadership team to support a positive and inclusive environment, act as a role model on the floor, and begin developing your leadership capability. You’ll help guide day-to-day team performance, support new and existing team members, and contribute ideas to improve the customer and team experience.

If you’re eager to grow your leadership experience, make a meaningful impact on the floor, and build your career in retail, we’d love to hear from you.

RESPONSIBILITIES

- Team Leadership Support: Support the Multi Site Store Manager in guiding the team,



ensuring performance expectations and company standards are met. Act as a senior team member on shift, providing direction and support when required.
- Customer Service Excellence: Deliver exceptional customer service and lead by example through warm, helpful, and personalised interactions. Support the team in resolving customer issues professionally and in line with service standards.
- Sales Support & Performance: Support sales outcomes by using daily insights and targets to guide actions on the floor. Encourage strong sales behaviours and help foster a customer-first mindset within the team.
- Team Development & Collaboration: Support the management team by role-modelling best practice on the floor, assisting with onboarding, and encouraging a positive, collaborative team culture.
- Operational Excellence: Assist with day-to-day store operations, maintaining high standards in store presentation, time management, and compliance requirements.
- Stock Management & Visual Merchandising: Support stock handling, replenishment, and stocktakes. Assist in maintaining visual merchandising standards to ensure the store is commercially effective and visually appealing.
- Loss Prevention: Support loss prevention practices by remaining vigilant on the floor and reporting risks or incidents appropriately.
- Health & Safety: Help maintain a safe environment for customers and team members by following safety procedures and reporting hazards promptly.

ABOUT YOU

- Experience: Minimum 1–2 years of retail experience,



with exposure to coaching or guiding others highly regarded.
- Leadership Capability: Emerging leadership skills with the ability to support, motivate, and positively influence team members.
- Customer Focus: A strong passion for delivering exceptional customer service and understanding customer needs.
- Sales-Minded: Confidence in supporting sales targets and encouraging strong selling behaviours.
- Operational Knowledge: Experience supporting daily retail operations, including stock control and visual merchandising.
- Problem Solving: Ability to assist with resolving customer queries and day-to-day challenges calmly and effectively.
- Communication Skills: Clear and confident verbal communication skills, with the ability to engage positively with customers and team members.
- Organisational Skills: Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment.
- Physical Ability: Ability to perform manual tasks, including lifting, standing for long periods, and organising stock.

This role offers a Tuesday to Saturday roster, with Sundays and Mondays off.

BENEFITS

- Generous employee discount on our incredible range of shoes.
- A continuously growing range of employee benefits designed to support your personal and professional life.
- Access to a growing list of exclusive discounts from our external brand partners.
- Collaborative and supportive work workplace, with clear opportunities for internal growth and development.
- A values-driven culture that puts our people and customers first.

If you are a highly motivated and experienced retail professional who thrives in a fast-paced and growing environment, we invite you to apply for this exciting opportunity, giving you the chance to make a significant impact on our business and contribute to our continued success.

📌 Part Time Team Leader | Camberwell Concept Store
🏢 FRANKiE4 Footwear
📍 Camberwell