Our client, a respected local not-for-profit organisation, is seeking an experienced Program Worker to join their Supported Temporary Accommodation team in Lismore for a 4-week temporary assignment. This role will provide essential support while a team member is on leave from 27th August, with the successful candidate ideally commencing as soon as possible to allow time for training and handover.
About the Role
Working from the Supported Temporary Accommodation hub, you will be a key point of contact for clients accessing the service. The role combines reception and administration responsibilities with client support and higher-level program duties.
Your responsibilities will include
- Providing a welcoming and professional concierge presence at reception
- Managing client access, check-ins and general enquiries
- Completing day-to-day administration and maintaining accurate records
- Responding appropriately to clients presenting with complex needs
- Drawing on your case management experience to provide additional support to the program team
- Liaising with internal team members and relevant community services
About You
We are looking for someone who can step into the role confidently and make an immediate contribution. You will ideally have:
- Previous experience working within community services, homelessness, housing, mental health, disability or a related human services setting
- Demonstrated case management experience, particularly supporting people with complex presentations
- Strong communication skills and the ability to engage respectfully with people from diverse backgrounds
- The ability to remain calm, professional and solutions-focused in a busy client-facing environment
- Strong administration, organisation and record-keeping skills
- The confidence to work both independently and collaboratively as part of a busy program team
- Relevant qualifications and experience appropriate to a SCHADS Level 4 position
Location: Lismore
Classification: SCHADS Level 4
Duration: Approximately 4 weeks, with training/handover prior to 27 August
Start: ASAP – immediate availability is essential If you are an experienced community services professional who can hit the ground running, we would love to hear from you.
Apply now for immediate consideration.
📌 Program Worker (Temp), Lismore
🏢 The Shift People
📍 Lismore
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