Exciting opportunity at The Doctors Whangaparaoa! Become our Patient Experience Team Leader to support our dedicated reception team in delivering top-notch customer service.

- A supportive, collaborative workplace culture
- Dedicated and supportive reception team
- Experience Career Growth Opportunities

About The Role – Our Reception team are at the forefront of our medical centre and are the first point of contact for all our patients. Friendly and professional service is of utmost importance to our medical centre and we are looking for a Patient Experience Team Leader to encourage and support the team in maintaining high levels of service. The focus of the role is to provide leadership and support to the medical centre's reception team whilst ensuring all receptionists are providing great service to our patients and are working to a high standard. You will be working with a highly experienced management team and will have support in your role from the Medical Center Manager. Our practice has a great team culture and our reception staff work closely with a team of experienced health professionals. We are currently undertaking large changes within the clinic, introducing new cutting edge technology to ensure we are providing the best support, care and advice to our local community!

This is a Permanent position working 30 hours a week across 4 days from Monday to Friday.

Do you have what we are looking for?

- Previous experience in a Team Leader Position is advantageous




- Significant customer service experience from a busy in-person/phone workplace.
- A professional, solutions focused attitude with skills in managing patient feedback and complaints, de-escalating situations, and improving customer satisfaction
- Experience in managing and maintaining internal and external relationships
- Exposure to Medtech Evolution is desirable
- Confidence in roster management, including arranging cover at short notice
- Experience in training new staff members
- A well organised, systems-orientated skill set and approach, with the ability to multi-task and a meticulous eye for detail
- Have high interpersonal and communication skills with patients and colleagues
- IT Savvy and confident using a wide variety of digital communication platforms
- Must be able to assist with problem solving regarding computers, printers, etc

The Doctors Medical Centres is New Zealand’s largest network of GPs and primary healthcare providers, trusted by over 400,000 Kiwis. With more than 65 medical centres across the country, we make it easy to access personalised care - when and where it is needed most. If you're looking for a role that offers more than just a job, working in primary care offers a real purpose and can be truly rewarding. If you are passionate about helping people and everything here resonates with you, we look forward to hearing from you.

For more information and to apply online, click Apply Now button below.

Applicants for this position should have NZ residency or a valid NZ work permit.

📌 Reception Team Lead - The Doctors Whangaparaoa (Sydney)
🏢 The Doctors Medical Centres
📍 Sydney