Company Description AirKeeper, founded in 2016 in Sydney, Australia, is a growing leader in the short-term property management industry. The company focuses on redefining the rental experience for both property owners and guests through qualified, streamlined services. AirKeeper offers a modern approach to managing short-term rentals, combining operational expertise with customer-focused solutions.

Team members join a dynamic environment that values innovation, reliability, and quality service in the hospitality and property management sector.

Role Description The Reservations Specialist Intern role is an internship position based in Melbourne, VIC, with a hybrid work arrangement that allows some work from home. In this role, the intern will assist with handling reservations across multiple platforms, ensuring accurate booking details and timely confirmations. Day-to-day tasks include responding to guest inquiries, providing clear and courteous communication, and supporting the resolution of booking issues.

The intern will help coordinate availability with property management staff, support basic sales activities such as upselling services, and contribute to delivering a positive guest experience.



The role may also involve assisting with training documentation and process improvements related to reservations and customer interactions.

Qualifications

Reservations skills, including managing bookings, updating systems, and maintaining accurate records.

Strong Communication skills, with the ability to provide clear, professional, and empathetic responses to guests and team members.

Customer Service skills focused on creating positive experiences, resolving issues, and handling inquiries efficiently.

Basic Sales skills, including identifying opportunities to upsell services and support revenue goals.

Interest in Training activities, such as assisting with guides, scripts, or process documentation for reservations workflows.

Attention to detail, time management, and ability to handle multiple tasks in a fast-paced environment.

Comfort with using reservation platforms, email, and basic office software; willingness to learn current systems.

Ability to work collaboratively in a hybrid setting in Melbourne, VIC, and demonstrate reliability and professionalism.

Previous experience or studies in hospitality, tourism, business, or a related field is beneficial but not mandatory.

📌 Reservations Specialist Intern (Melbourne)
🏢 AirKeeper
📍 Melbourne