Aquaman Pools is a trusted provider of residential and commercial pool services, including pool servicing, maintenance and equipment sales and installation across Melbourne. We are looking for a friendly, organized, and dependable Retail / Service Assistant to be the first point of contact for our customers.

We are based in the Bayside area of Hampton and require attendance on site to deliver outstanding customer service. We are happy to take on new team members in either a full time or part time capacity.

Key responsibilities

Answer incoming calls, emails, and inquiries from residential and commercial pool clients in a timely and professional manner

Attend to customers in store – undertake water tests and advise customers on equipment and chemical solutions

Schedule and coordinate service appointments, maintenance visits, and pool repairs with field technicians

Sell products and services to customers

Ensure great communication with our customers

Preparing quotes and upselling equipment, maintenance packages, chemicals, and services

Provide accurate information on pool services, products, pricing, and promotions

Maintain up to date product pricing in software systems

Process work orders, invoices, and customer payments using company software





Follow up with customers after service visits to ensure satisfaction and address concerns

Maintain and update customer records and service histories in the CRM system

Assist with sourcing products from suppliers

Manage on-line customer product enquiries and fulfilment

Coordinate with the service and sales teams to ensure smooth daily operations

Handle complaints calmly and escalate issues to management when appropriate

Control / manage store inventory

What we are looking for

· 1–2 years of retail or service experience

· Knowledge of pool products and maintenance is a bonus but not essential

· Strong communication skills — friendly, clear, and professional on phone, in writing and in person

· Ability to multitask, prioritise, and stay organised in a rapid-paced environment

· Basic computer proficiency; experience with scheduling or CRM software is an advantage

· Reliable, punctual, and a genuine team player

What we offer

· Outstanding culture – part of a great team

· Competitive pay, commensurate with experience

· Opportunity to work within a growing business

· Hours are Monday to Friday. Occasional availability on Saturday’s during peak season may be required.

📌 Retail and Service Assistant (Hampton)
🏢 AUSTrecruits
📍 Hampton