Position:

Assistant Site Manager/3IC - Retail

Purpose:

The Assistant Site Manager / 3IC, plays a key role in keeping the site running smoothly, safely, and simply—every shift, every day.

This is a hands-on role focused on operational excellence across fuel, convenience, and food, ensuring customers get a fast, fresh, and reliable experience every time they visit.

You’ll support the Site Manager to deliver strong results, step in to supervise the team when needed, and help create a site that feels welcoming, efficient, and easy to enjoy.

Employment Type

Full-time (hours may vary based on site requirements, including weekends, evenings, and public holidays)

Reports To:

Site Manager

Direct Reports:

NA

Indirect Reports

- Customer Service Attendants (shift-based supervision)
- Kitchen / Café Attendants (where applicable)

Businesses Unit:

Retail Operations

Location:

Site-Based (Australia)

Internal Relationships:

- Site Manager
- Retail Operations Team
- Maintenance Teams
- People (HR) Team
- EHS Team

External Relationships:

- Customers
- Suppliers
- Contractors

Role Corporate

Obligations:

Compliance with company standards, policies, food safety standards, and Australian regulatory requirements

Job Code/Ref:

SO.0000.S3

Key Responsibilities

Area

Site Operations (Core Focus)

- Operate a safe, compliant, and efficiently run site across fuel, convenience, and food offers
- Maintain high standards across shop, forecourt, and food preparation areas
- Ensure stock availability, fresh food quality, accurate pricing, and minimal shrinkage
- Deliver smooth day-to-day operations—simple, consistent, and reliable

Food & Fresh (Where Applicable)

- Prepare and serve fresh, quality food customers can trust
- Follow food safety and hygiene standards every time—no shortcuts
- Manage food displays, rotation, and waste to protect quality and cost
- Support team members to deliver consistent food standards
- Keep things clean, fast, and fresh during busy periods

Customer Experience

- Deliver friendly, fast, and easy service across every interaction
- Set the tone on shift—welcoming, positive, and helpful
- Step in to support peak periods and busy moments




- Handle customer queries and issues with confidence and care
- Help create a site customers want to come back to.

Shift Supervision

- Take responsibility for the site when the Site Manager (or 2IC) is not present
- Provide clear direction to team members during shifts
- Support onboarding and on-the-job training of new team members
- Ensure team members follow processes, safety standards, and expectations
- Take action to address any performance or behavioural concerns by raising in accordance with relevant policies & procedures
- Lead by example—hands-on, visible, and reliable

Commercial & Operational Discipline

- Support sales growth through great availability and execution
- Minimise waste, stock loss, and operational inefficiencies (especially in food)
- Follow roster plans and support efficient labour use on shift
- Complete daily routines, checks, and reporting accurately
- Stay focused on what matters most to run the site well

Health, Safety & Compliance

- Maintain a physical and psychologically safe environment for customers and team members
- Follow safety, fuel handling and environmental safety procedures
- Identify and act on hazards quickly
- Complete required safety checks and tasks accurately

General

- Complete required training (including food safety where applicable)
- Support the wider team and step into different tasks as needed
- Bring energy, ownership, and a positive attitude to every shift

Success Measures

- Smooth and consistent shift operations
- Strong site presentation and cleanliness
- Customer satisfaction and service speed
- Food safety and quality standards
- Reduced stock loss and food waste
- Reliable shift leadership and team support

Person Specification

Skills & Experience

Experience

- Experience in retail, convenience, hospitality, or food service




- Experience working in fast-paced, customer-facing environments
- Previous shift supervision experience preferred.

Skills & Competencies

- Strong operational focus—gets things done efficiently and well
- Comfortable working across multiple tasks and priorities
- Clear communicator who keeps things simple
- Hands-on approach with attention to detail
- Ability to step up and guide others when needed.

Knowledge

- Understanding of retail or food service operations
- Basic knowledge of food safety standards (or willingness to learn)
- Awareness of workplace safety requirements
- Basic cash handling and reporting understanding.

Personal Attributes

- Positive, reliable, and easy to work with
- Enjoys being active and on the go
- Takes pride in a clean, well-run site
- Calm under pressure and solution-focused
- Brings a bit of energy and fun to the day.

Job Sizing Statements Knowledge & Application

- Has substantial understanding of the job either from experience or a training/certification program and applies knowledge and skills to complete a wide range of tasks.

Complexity & Problem Solving

- Works on assignments that are moderately difficult, guided by defined and documented processes. May be expected to adapt solutions to other problems for related situations. Encounters problems which are wide-ranging but generally similar. Requires some fact finding in order to fully understand the issue and consider the most appropriate response.
- Impact varies between immediate and short term (less than one year). Scope of impact typically at the department or team level; wider impact in customer facing roles.
- Financial accountability typically confined to awareness and management of cost in relation to own work.

Collaboration & Interaction

- Normally receives little instruction on daily work, general instructions on newly introduced assignments. Accountable for quality and timeliness of own deliverables.
- May be responsible for up-skilling new team members.
- Conveys and exchanges basic technical or information with colleagues/clients/customers; audience is typically knowledgeable about the subject matter.

📌 Retail Assistant Manager (Brisbane City)
🏢 Freedom Energy Holdings
📍 Brisbane City