Retail Manager

Chemist Warehouse North Sydney – NSW 2060

Salary Range: $79,000 – $82,000 + super

- Friendly and Supportive team environment
- Attractive staff discounts across all our brands and stores
- Ongoing Training and Professional Development

Are you passionate about providing complete patient care and delivering exceptional customer service? Are you excited about being a part of Australia’s Largest Retail Pharmacy Group with thousands of employees across hundreds of stores nationwide? This is an exciting opportunity for a highly motivated, aspiring and customer-focused Retail Manager to join our ever-growing, well-loved family business in North Sydney. In this rapid-paced, multifaceted role, you will manage the day-to-day retail operations of the store, delivering the highest standard of customer service.

Your principal duties and tasks will be to:

- Manage the day-to-day retail operations of the store(s) to ensure they run smoothly and efficiently while optimising profits
- Ensure delivery of customer service is of a high standard at all times to assure customer satisfaction
- Ensure customer enquiries are handled courteously, accurately and in a timely manner, including advising customers on product use
- Manage levels of stock and purchases (non-dispensary) and maintain records for store-related expenses, including stock rotation and monitoring of product expiry dates
- Promote the store's products and services, ensuring pricing and product displays are compliant and kept up to date as per Buyer/Campaign instructions
- Build and maintain customer rapport and loyalty




- Address customer complaints about goods and services professionally and in a timely manner, escalating to the Owner or Area Manager as required
- Interview, hire and induct new employees, and ensure staff are well-informed on current sales and promotions
- Ensure front-of-store staff receive training in safe work practices and store security procedures, and enforce these as necessary
- Prepare and manage budgets for store revenue and expenses
- Foster a spirit of teamwork and unity among employees, and promote a positive working environment
- Ensure compliance with health and safety legislation and the business's safety policies, directives and procedures
- All other duties related to the position of Retail Manager.

Skills and Experience Required

- Associate Degree, Advanced Diploma or Diploma qualification, or three years of relevant experience in lieu of formal qualifications; a Bachelor degree or higher would be beneficial
- At least 2 years of experience in a high-volume, fast-paced retail pharmacy (more is advantageous)
- Demonstrated experience in the day-to-day running of a store or department, including inventory control, stocktaking and shift scheduling
- Strong conflict resolution experience and the ability to de-escalate situations
- Proven ability leading and supervising staff, including mentoring and on-the-job training
- Proven track record building strong and effective relationships with staff
- Proven ability working towards sales targets and KPIs
- Strong organisational, time management and problem-solving skills
- Excellent written and verbal communication skills
- A motivated, proactive and positive outlook, with a willingness to learn and grow with the business.

📌 Retail Manager - Chemist Warehouse North Sydney
🏢 Chemist Warehouse
📍 North Sydney