About Rip Curl

Founded in Torquay in 1969, Rip Curl is The Ultimate Surfing Company, born from a relentless pursuit for waves, adventure, and freedom, called ‘The Search’. Today, The Search continues to inspire all that we do, from the products we make, the events we run, the athletes we support, and the values we strive to uphold. Built by surfers, for surfers, Rip Curl is a global company that has been leading the surf industry for over 50 years.

As a certified B Corp, we aim to prioritise people and planet in everything we do. The Search is calling… apply today and become part of The Ultimate Surfing company. About the Role

We're looking for an experienced and commercially minded Head of Membership &

- CX to lead the next evolution of customer growth, loyalty and digital customer experience at Rip Curl. Reporting to the GM Digital, this senior leadership role is responsible for defining how Rip Curl acquires, engages, rewards and retains customers across every stage of the customer journey. You'll own the strategic direction and performance of Club Rip Curl, customer acquisition, CRM, lifecycle marketing, personalisation, customer communications and the broader digital customer experience. This is a highly influential role that sits at the intersection of customer, digital, retail, data and brand. You'll leverage customer insights to create connected experiences across our digital and retail channels, driving stronger engagement, retention, advocacy and long-term commercial growth. If you're passionate about customer growth, loyalty, digital innovation and building high-performing teams, we'd love to hear from you. About the Team The Digital team plays a critical role in shaping how Rip Curl connects with customers around the globe. Working cross-functionally with Retail, Product, Brand, Customer Experience and Technology teams, you'll help create seamless and meaningful experiences that strengthen customer relationships and deliver measurable business outcomes. This is a cooperative, ambitious and customer-obsessed team focused on unlocking growth through data, innovation and exceptional customer experiences. What You’ll Be Responsible For

Customer Acquisition &





- Growth Own the customer acquisition strategy across paid, owned and emerging digital channels

Drive new customer growth while improving acquisition efficiency and return on investment

Grow demand through paid media, search, social and organic channels

Identify, test and scale new customer growth opportunities

Monitor channel performance and optimise marketing investment to maximise commercial outcomes Customer Engagement &

- Retention Lead CRM, lifecycle marketing and customer retention strategy

Set engagement priorities and performance measures across owned customer channels

Oversee customer communications governance and effectiveness

Drive improvements in retention, repeat purchase behaviour and customer lifetime value

Develop strategies that strengthen customer relationships throughout the lifecycle Membership Strategy &

- Loyalty Own the strategic direction and ongoing evolution of Club Rip Curl

Grow membership acquisition, engagement, participation and value

Leverage loyalty programs to increase retention and customer lifetime value

Ensure Club Rip Curl delivers exceptional member experiences and commercial impact

Drive membership adoption across both digital and retail channels through strong retail engagement and activation Digital Experience &

- Personalisation Shape connected digital experiences across the customer journey

Lead the strategy and performance of SearchGPS and personalisation capabilities

Translate customer insights into personalised experiences that improve engagement and conversion

Identify opportunities to improve customer discovery, experience and commercial results

Partner with Data &

- Insights teams to leverage behavioural trends and customer segmentation Leadership &
- Team Development Lead, coach and develop a high-performing Membership &
- Growth team

Build capability across digital marketing, CRM,



loyalty and personalisation

Establish clear priorities, accountability and high-performance ways of working

Foster strong collaboration across Digital, Retail, Product, Brand and Customer teams

Influence and engage stakeholders across the business to deliver customer-focused outcomes What You’ll Bring Proven experience leading customer growth, digital marketing, CRM, loyalty or customer engagement functions

Demonstrated success developing and executing multi-channel customer acquisition and retention strategies

Strong commercial acumen with the ability to connect customer outcomes to business performance

Experience leading, coaching and developing high-performing teams

Strong analytical capability and confidence using data to inform decision making

Exceptional stakeholder management, communication and influencing skills

Deep understanding of customer journeys, engagement strategies and membership or loyalty programs

Ability to translate business objectives into scalable customer growth initiatives

Experience within retail, ecommerce or consumer-facing brands will be highly regarded

Exposure to marketing technology, customer data platforms or personalisation initiatives is advantageous

Relevant qualification in Marketing, Business, Commerce or a related discipline Why Join Us At Rip Curl, we're driven by The Search; a passion for adventure, innovation and pushing boundaries. You'll join a business that: Is home to one of the world's most iconic action sports brands

Places customers at the centre of decision making

Invests in innovation, digital growth and customer experience

Supports collaboration, development and career growth

Is committed to creating positive impact as a certified B Corp This is an opportunity to shape the future of customer loyalty, engagement and digital experience for a globally recognised brand while leading a talented and passionate team. Ready to get started? If you're into great people, good vibes, and creating commercially relevant apparel inspired by trends, fit and functionality, we'd love to hear from you. Apply now and join us at Rip Curl — your next Search starts here.

📌 Rip Curl Head of Membership & CX (Torquay)
🏢 Rip Curl
📍 Torquay