Reporting to: [Sales Manager / Head of Sales]

Working Hours: 9-5 AEST/AEDT

Contract - 3 to 6 months

About Exsead

Exsead is a Freshworks' biggest partner in APAC, helping Australian organisations adopt modern Service Management and CX software. In this role, you will focus specifically on generating pipeline for Freshservice, Freshworks’ IT service management platform.

About the role

We are seeking an experienced Sales Development Representative to support our growth across the mid-market and enterprise segments. Over this 6-month contract, you will be responsible for identifying, engaging, and qualifying prospective customers for Freshservice. You will work closely with our sales and marketing teams to build a healthy pipeline of qualified opportunities.

Responsibilities

- Develop and maintain a clean, accurate prospect database aligned to Exsead’s ideal customer profile and key buyer personas within mid-market and enterprise organisations.
- Execute multi-channel outbound prospecting campaigns, including cold calling, LinkedIn outreach, and targeted email sequences.
- Identify and research senior decision-makers and influencers in IT, service management, and operations functions.
- Generate qualified meetings and sales opportunities for the account executive team.




- Maintain detailed activity and pipeline records in our CRM
- Refine messaging and outreach strategies based on market feedback and campaign performance.

About you

- Minimum 2 years of experience as an SDR or BDR in a SaaS workplace.
- Demonstrated success in outbound prospecting, including cold calling and LinkedIn-based engagement.
- Strong account research and data management skills, with a disciplined approach to building and maintaining prospect lists.
- Experience prospecting into mid-market and enterprise accounts.
- Familiarity with ITSM, ITOM, ITAM, or related IT service and operations management domains is highly regarded but not an absolute necessity.
- Self-motivated, organised, and comfortable working remotely with minimal supervision.
- Excellent written and verbal communication skills.

Desirable

- Prior experience selling, prospecting for, or supporting Freshservice, ServiceNow, or comparable ITSM/ITOM platforms.
- Existing network within IT, service desk, or infrastructure teams in Australian enterprises.
- Understanding of SaaS lifecycle To apply

Please submit your CV and a brief cover letter outlining your SDR experience

📌 Sales Development Representative - Freshservice (Australia)
🏢 Exsead Group
📍 Australia