Location: Sydney, Australia

Experience: 12+ Years

Work Rights: Australian PR / Australian or New Zealand Citizens only

Employment Type: Permanent Role Overview We are seeking an experienced Salesforce Solution Architect to design and lead end-to-end Salesforce transformations across Information Management, Integration & Data Architecture, and Multi-Cloud solutions. The ideal candidate will have strong experience in large-scale Salesforce implementations, enterprise architecture, complex integrations, modern UI technologies, and emerging GenAI / Agentic AI capabilities.

Key Responsibilities - Design scalable end-to-end Salesforce solutions aligned with enterprise architecture and organisational strategy.

- Lead Integration, Data Architecture and Multi-Cloud solution design.
- Develop high-quality Solution Architecture and Low-Level Design artefacts covering architecture principles, integration patterns, data models, risks, constraints and recommendations.
- Collaborate with Business, Enterprise Architecture, IT, Developers, Designers and Testers to drive solution decisions.
- Guide Technical Delivery teams, review designs and provide technical troubleshooting support.
- Design solutions for large-scale Salesforce environments involving high-volume transactions, high availability, complex integrations and customer lifecycle platforms.
- Provide hands‑on technical guidance across Apex, LWC, LWR, JavaScript, data modelling and Salesforce design patterns.
- Recommend appropriate Low-Code vs Pro-Code approaches based on business and technical requirements.
- Lead user journey preparation, user story reviews, fit-gap analysis and solution design.
- Evaluate and recommend suitable Salesforce AppExchange products.
- Manage stakeholder expectations and negotiate solutions with customers and SI partners.




- Support RFP analysis, proposals, demos, POCs and pre‑sales activities.
- Drive adoption of GenAI and Agentic AI capabilities within Salesforce solutions. Must-Have Skills - 12+ years of experience in Salesforce / CRM technology.
- Salesforce Certified Application Architect and System Architect certifications.
- Extensive experience in Salesforce Lightning Development and LWR Sites.
- Strong Apex, JavaScript, LWC and Trigger Framework expertise.
- Strong Salesforce Integration and Data Architecture experience.
- Experience with Service Cloud Voice, New-Gen Omni-Channel and Digital Engagement including Chat, SMS, Voice and WhatsApp.
- Strong understanding of Low-Code vs Pro-Code methodologies.
- Experience architecting large-scale, highly integrated and high‑availability Salesforce solutions.
- Strong communication, presentation, collaboration and complex problem‑solving skills.
- Design Thinking mindset. Good to Have - Marketing Cloud experience.
- Salesforce Certified Agentforce Specialist / Agentforce Innovator Badge.
- Experience with GenAI and Agentic AI solutions on Salesforce.
- Experience in greenfield implementations and Salesforce enhancements.
- Robust knowledge of Salesforce DevOps, version control, environment and release management.
- Experience in process re-engineering, requirements gathering and stakeholder management.
- Pre‑sales experience including RFP analysis, proposal creation, demos, POCs and defence presentations.

Key Competencies Salesforce

Architecture | Solution Design | Integration Architecture | Data Architecture | Multi-Cloud | Apex | LWC | LWR | JavaScript | Service Cloud Voice | Omni-Channel | Digital Engagement | GenAI | Agentic AI | Enterprise Architecture Important: Candidates must have Australian PR, Australian Citizenship, or New Zealand Citizenship to be eligible.

📌 Salesforce Solution Architect (City of Sydney)
🏢 The HR Ally
📍 City of Sydney