About the Role: We’re looking for a skilled SAP BASIS Administrator to join a high-performing Platform Support team. In this key role, you will play a critical role in ensuring system stability, security, and performance of the SAP landscape through expert administration, proactive monitoring, and close collaboration with internal and external stakeholders. Reporting to the Senior ERP Manager, you will manage and support a complex SAP landscape SAP ECC, CRM, NetWeaver Gateway, SAP Java, SAP BTP, SAP HCM and SAP ECP.

Your responsibilities will include but not be limited to: SAP Landscape Support Provide end-to-end support for SAP ECC, CRM, NetWeaver Gateway, SAP Java, SAP BTP, SAP HCM and SAP ECP.

Act as the technical liaison regarding platform issues and user support

Manage Transport Management System across Dev, QA, and Prod environments.

Manage Data and Document Archiving in SAP systems

Resolve issues including job failures, system dumps, login errors, and performance bottlenecks.

Maintain RFC destinations, web services, SSL/SAML/SSO setups, and SAP certificate renewals. Incident, Change & Documentation Manage incidents and service requests, ensuring SLA adherence.

Apply SAP Notes, coordinate with SAP support for escalations and patch deployments.

Document system configurations, procedures, and support audit compliance.





Stakeholder

Collaboration & Availability Collaborate with infrastructure, network, security, application teams and AMS providers.

About you: We're seeking someone with an analytical mindset, attention to detail, and a proactive approach to problem-solving. To be successful in this role, you will have highly developed interpersonal and communication skills, with robust customer focus and ability to understand issues, manage expectations, gain agreement, and resolve conflicts. In addition, you will have: Extensive SAP BASIS Experience (8+ years) - Proven track record managing SAP ECC, CRM, NetWeaver Gateway, SAP Java, SAP BTP, SAP HCM and SAP ECP landscapes

Transport Management and System Upgrades – Expertise in TMS, system refreshes, kernel upgrades, and patching.

System Monitoring and Troubleshooting - Ability to proactively monitor and resolve issues (job failures, dumps, RFC errors, performance bottlenecks).

Incident and Change Management - Skilled in using ITSM tools for managing tickets, changes, and documentation.

Desirable: SAP Basis Certification/s and familiarity with the retail IT environment and the associated business-technology issues, ideally in a large corporate environment.

📌 SAP Basis Administrator (Brisbane)
🏢 ITC Infotech
📍 Brisbane