Senior Advisor, Stakeholder Engagement

Service NSW Grade: 9/10 - The package includes base salary ranging from $134,626 - $162,153 plus employer superannuation contributions and annual leave loading

Employment Type: Ongoing, Full time

Location: Flexible working arrangements across NSW. In-office attendance is required in line with Department of Customer Service (DCS) workplace expectations at an approved DCS location.

Join Service NSW and help shape meaningful stakeholder relationships

We are seeking an experienced and strategic Senior Advisor, Stakeholder Engagement to join the Customer Care and Business Bureau Division at Service NSW.

This is an exciting opportunity for a relationship-focused qualified who thrives on building strong partnerships, influencing outcomes, and providing strategic advice that supports better experiences for customers across NSW.

About the team The Stakeholder Engagement team is responsible for developing and delivering stakeholder engagement strategies across the Customer Care and Business Bureau Division.

As a small, high-performing team, we manage relationships with key state and national stakeholders, support local and regional engagement activities, provide strategic insights to senior leaders, and identify emerging issues impacting customers and stakeholders. Our work helps ensure Service NSW remains responsive, connected, and customer-focused.

About the role

As the Senior Advisor, Stakeholder Engagement, you will play a pivotal role in managing and strengthening stakeholder relationships across government, industry, and community sectors.

You will lead engagement initiatives, identify and escalate emerging issues, provide expert advice across the organisation, and contribute valuable insights that support informed decision-making.

Key responsibilities include:

•Leading and coordinating stakeholder engagement activities and initiatives.

•Building and maintaining productive relationships with key internal and external stakeholders.





•Providing strategic advice on stakeholder and customer issues.

•Supporting the development and implementation of stakeholder engagement strategies and plans.

•Monitoring, recording, and reporting on engagement activities and outcomes.

•Identifying risks, trends, and opportunities to improve stakeholder engagement and customer outcomes.

•Ensuring stakeholder information and insights are captured effectively through stakeholder engagement platforms.

About You To be successful in this role, you will demonstrate:

•Experience leading strategic stakeholder engagement initiatives.

•Strong communication and influencing skills, with the ability to engage effectively with diverse stakeholders at all levels.

•The ability to build trusted relationships and collaborate across complex environments.

•Strong problem-solving, risk management, and critical thinking skills.

•A proactive and self-motivated approach with excellent organisational skills.

•Experience analysing information and producing high-quality reports, insights, and recommendations.

•A customer-focused mindset with the ability to translate stakeholder feedback into meaningful outcomes.

Why Join Us?

At Service NSW, you'll be part of an organisation committed to delivering exceptional services and experiences for the people of NSW. You'll work alongside dedicated professionals in a collaborative environment where your expertise and ideas will make a real impact.

How to Apply

Please submit

•A cover letter (maximum one page) outlining your interest in the role and how your skills and experience align with its requirements.





•An up-to-date résumé (maximum four pages).

Salary Grade 9/10, with the base salary for this role starting at $134,626 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Jyostna Channamadhvuni via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday, 27 August 2026 @ 9:59 am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Senior Advisor, Stakeholder Engagement (New South Wales)
🏢 myCareer - NSW Government
📍 New South Wales