About Them

Our client is a well-established consulting organisation that partners with businesses and individuals through periods of workforce change, career transition, leadership development and organisational transformation. Known for delivering high quality, people-centred services, they work closely with organisations to support employees through change while helping businesses achieve positive workforce outcomes. Their collaborative and values-driven approach has earned them a strong reputation as a trusted partner to clients across a range of industries.

About the Role

As a Senior Client Relationship Manager, you will act as a trusted advisor to a portfolio of established clients, building robust relationships with senior HR and business leaders while ensuring the successful delivery of workforce transition and career coaching programs. This is a unique role that combines client relationship management, account growth and service delivery with hands-on career coaching. You will work closely with organisations navigating workforce change, identifying opportunities to strengthen partnerships while providing practical support and coaching to individuals during career transition.

Key responsibilities include:

- Managing and growing a portfolio of key client relationships
- Building trusted partnerships with senior HR and business stakeholders
- Identifying opportunities to expand and enhance existing client engagements
- Leading the delivery of workforce transition and change programs
- Coordinating stakeholders, communications and service delivery activities
- Monitoring program progress and providing client reporting
- Delivering one-on-one career coaching and transition support




- Assisting individuals with resume development, interview preparation, job search strategies and career planning
- Supporting proposals, presentations and business development activities as required

About You

You are a commercially minded relationship manager who enjoys building trusted partnerships and delivering positive outcomes for both clients and individuals. You bring a background in HR, talent acquisition, recruitment, career transition, workforce consulting or a related people-focused environment, and are comfortable operating at both a strategic and hands-on level. To be successful, you will possess:

- Experience managing client or stakeholder relationships within HR, recruitment, talent, consulting or professional services environments
- Strong relationship building skills and the ability to influence senior stakeholders
- Experience supporting organisations through workforce change, career transition or talent-related initiatives
- Confidence providing coaching, guidance and support to individuals navigating career change
- Strong project coordination and organisational skills
- Excellent communication and presentation capabilities
- A proactive and commercially aware approach to account management and business growth
- High levels of professionalism, integrity and discretion

Highly Regarded

- Experience in outplacement, career transition, HR consulting, talent management or recruitment
- Exposure to restructures, workforce change or organisational transformation programs
- Career coaching, leadership coaching or related coaching qualifications

About Applying

Click "Apply for this job" below to apply for this role.

For specific questions about this role, please contact Vicki Treeby at *@thenextstep.com.au

📌 Senior Client Relationship Manager (Sydney)
🏢 The Next Step Recruitment
📍 Sydney