Job Description

Receptionist and Admin Officer - Gosford

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Receptionist & Administration Assistant | NSW Government

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Contract until 18/9/2026 + possible extensions
/n Up to $42.26 p/h + super

/n Gosford location

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The opportunity

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A well-established NSW Government agency is seeking a reliable and customer-focused Receptionist & Administration Assistant to join their Public Guardian division on a contract basis.

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This is a varied front-line role - you'll be the first point of contact for internal and external customers, managing a busy reception and switchboard while providing broad administrative support to the team. It's a outstanding entry point into the NSW public sector for someone with strong people skills and a solid administration background.

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What you'll be doing

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- Managing reception - answering and directing phone calls, responding to counter enquiries and emails from staff and customers in a timely and professional manner

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- Operating a computerised switchboard and directing enquiries to the appropriate area

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- Providing broad administrative support including word processing, data entry, preparing correspondence and meeting papers,



taking minutes and maintaining electronic and file records

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- Supporting meetings, events and staff travel arrangements in line with internal and external policies

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- Undertaking routine financial activities in accordance with relevant practices and standards

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- Assisting with projects and research as required

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- Handling sensitive and complex enquiries with discretion, professionalism and empathy

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What we're looking for

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- Previous experience in a reception, administration assistant or customer service role

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- Experience using a computerised switchboard (essential for switchboard-focused positions)

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- Strong communication skills — confident and professional across phone, email and face-to-face

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- High attention to detail and the ability to manage competing demands in a busy environment

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- Proficiency in Microsoft Office and general office technology

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- Ability to handle sensitive matters with discretion, empathy and cultural awareness

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- Must be willing to undergo a National Criminal History Record Check and Working with Children Check

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📌 Receptionist and Admin Officer - Gosford (Newcastle)
🏢 Ampersand
📍 Newcastle