Job Description

Join Our Dynamic Team at Look Who's Talking!

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At Look Who's Talking, we are passionate about building connected communities - and it all starts with our people.

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We are looking for an experienced Client Care Team Member to join our Birkdale clinic in a full-time position. If you enjoy helping people, love keeping things organised, and thrive in a busy, supportive environment, we would love to hear from you.

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This is more than a reception role. You will play an key part in each family's journey, supporting our clinicians, coordinating appointments, and helping create a positive experience from the first phone call through to every clinic visit.

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Why You'll Love Being a Talker

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Be part of a supportive, collaborative team that genuinely enjoys working together.

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Join a growing organisation where your ideas and contributions are valued.

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Ongoing professional development and opportunities to grow your career.

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Annual two-day team conference and regular team connection activities.

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Employee Assistance Program, Mental Health First Aiders, and wellbeing initiatives.

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Work in a beautiful clinic environment, with our snack bar and coffee machine on us!

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What You'll Be Doing

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- Delivering a warm, professional and welcoming experience for every client and family.

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- Responding to enquiries via phone, email and online platforms in a timely and friendly manner.

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- Supporting clinicians through effective diary management, appointment coordination and schedule organisation.

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- Coordinating appointments, waitlists,



cancellations and schedule changes to ensure efficient service delivery.

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- Maintaining accurate client records, communication and administrative documentation.

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- Working collaboratively with clinicians and fellow Client Care Team members to keep the clinic running smoothly.

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- Problem-solving scheduling and client service challenges with a proactive, solutions-focused mindset.

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- Contributing ideas to improve systems, efficiency and the overall client experience.

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- Adapting confidently in a fast-paced, growing environment where priorities may evolve.

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What We're Looking For

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- Experience in reception, medical administration, allied health administration, or another client-facing administrative role.

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- Strong organisation and time management skills, with the ability to manage competing priorities.

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- Excellent communication skills and a genuine focus on customer service.

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- A proactive, solutions-focused mindset and confidence working in a changing environment.

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- Confidence using technology and learning new systems (experience with Microsoft Office, Nookal or Click Up is highly regarded).

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- A desire to build a long-term career and contribute to a positive team culture.

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Requirements

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- Current Positive Notice Blue Card for Child-Related Employment (or willingness to obtain).

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- Current NDIS Worker Screening Card (or willingness to obtain).

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If you are passionate about helping people, enjoy working as part of a supportive team, and are excited to grow with a business that values its people, we encourage you to apply.

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📌 Reception/Administration (Gold Coast)
🏢 Look Who's Talking
📍 Gold Coast