Job Description

Guest Service Agent (Part Time) | Inter Continental Sanctuary Cove Resort

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Inter Continental Hotels & Resorts – Sanctuary Cove QLD

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As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the Inter Continental brand.

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Drawing on decades of international expertise and local insight, we create inspiring experiences for those seeking a richer perspective on the world. Every Inter Continental hotel reflects the culture and character of its destination while delivering the thoughtful service and sophistication our guests expect.

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As the first Inter Continental Resort in Australia, Inter Continental Sanctuary Cove Resort embodies the elegance of a grand Queensland estate, surrounded by the beauty and tranquillity of Sanctuary Cove.

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We are currently seeking a Part Time Guest Service Agent to join our Front Office team.

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Your Day to Day

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As a Guest Service Agent, you will be at the heart of the guest experience, creating memorable first and last impressions while delivering the warm, personalised service that defines Inter Continental Hotels & Resorts.

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Working within our Front Office team, you will play an important role in ensuring every guest feels welcomed, valued, and cared for throughout their stay.

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In this role, you will:

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- Deliver a warm, genuine, and professional welcome to every guest, creating exceptional first impressions.

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- Manage guest arrivals and departures efficiently, ensuring a seamless check-in and check-out experience.

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- Handle guest enquiries, reservations, requests, and payments with accuracy and attention to detail.

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- Recognise and engage with IHG One Rewards members and returning guests to deliver personalised service experiences.

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- Anticipate guest needs and provide recommendations on Resort facilities, dining options, local attractions, and experiences.

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- Act as a key point of contact for guests, resolving enquiries and concerns with empathy, professionalism, and confidence.

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- Build positive relationships with guests and colleagues to support an exceptional guest journey.

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- Collaborate closely with all departments to ensure service delivery is seamless and consistent across the Resort.

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- Maintain accurate guest records and operational procedures in accordance with Resort and brand standards.

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- Participate in daily briefings, training sessions, and team development initiatives.

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- Uphold IHG brand standards, policies, and values in every interaction.

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What We Need From You

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Ideally, you'll bring:

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- Previous experience in a Front Office, guest service, or hospitality role within a hotel environment

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- A passion for delivering exceptional guest experiences and creating meaningful connections with people.

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- Strong communication and interpersonal skills with a warm, confident, and professional approach.

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- Excellent problem-solving abilities and a commitment to achieving positive guest outcomes.

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- Strong attention to detail and the ability to multitask in a rapid-paced environment.

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- A positive attitude and willingness to learn and develop.

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- The ability to work effectively both independently and as part of a collaborative team.

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- Experience using Opera PMS or similar hotel management systems (preferred).

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- Flexibility to work a rotating roster including mornings, evenings, weekends, and public holidays.

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- Full Australian working rights.

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What We Offer

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At IHG, we provide more than just a job. We offer a place where you can be yourself, share your ideas, develop your career, and be part of a supportive and inclusive team.

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In return for your passion and commitment, you'll enjoy a range of benefits including:

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- Hotel discounts across IHG properties worldwide.

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- Food and Beverage discounts.

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- Enhanced parental leave benefits.

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- Flexible work options and proactive wellbeing initiatives.

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- Access to world-class learning and career development programs.

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- IHG Career Milestone celebrations.

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- Transfer of entitlements as you grow your career within IHG.

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- Access to our exclusive retail and lifestyle discounts platform.

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At IHG, we are committed to creating a culture where everyone feels welcome, valued, and respected. We celebrate difference and are committed to providing equal employment opportunities for all.

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We are proud to be IHG, and we know you will be too.

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Learn more about careers with IHG: /n careers.ihg.com

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Discover Inter Continental Sanctuary Cove Resort: /n https://www.sanctuarycove.intercontinental.com

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Follow us:

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Instagram & Facebook: @intercontinentalsanctuarycove

/n Linked In: Inter Continental Sanctuary Cove Resort

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You must have full working rights in Australia to be considered for this opportunity.

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📌 Guest Service Agent (Part Time) | InterContinental Sanctuary Cove Resort (Gold Coast)
🏢 InterContinental Hotels & Resorts
📍 Gold Coast