Job Description

Medical receptionist - Permanent part time (shared position)

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Permanent part-time (shared position) Medical Receptionist required. Experienced with Genie medical software.
/n The role is ideal for a mature individual seeking a long-term position, with availability to cover sick days and holidays. The successful candidate will have a passion for assisting others, excellent attention to detail, and a strong commitment to delivering high-quality work.

Our small team values teamwork, trustworthiness, and collaboration, creating a positive and supportive work workplace.

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- Answer telephone and email enquiries: excellent grammar, professional composition and spelling required for emails, internal and external communications and management of correspondence with patients and third parties.

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- Make and confirm patient appointments (computerised) in both Genie medical software and the appointment booking platforms. Transfer of bookings into Genie from the booking sites.

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- Apply all deposits and payments to the patient charts in Genie.

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- Set up files for new patients

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- Prepare quotes for patients following consultation

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- Organise theatre/hospital bookings for patients, Hospital & Anaesthetists

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- Surgical pack creation. Follow up & advise patients regarding surgery

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- Prepare and receipt patient accounts

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- Cleaning of and maintain to the high standards of hygiene the non-clinical areas of the clinic

/nMaintenance of practice Manual/n

Privacy & Security, Patient confidentiality, Patient record management: Ensure required levels of privacy, security, and patient confidentiality at all times.

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CME data collection and reporting for the Doctor

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Have full practical understanding of customer/patient needs, and manage to ongoing improvement in customer satisfaction.

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Required Experience and Attributes

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- Advanced EXPERT CURRENT use of GENIE software & extensive surgical practice experience essential

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- At least 3years experience working in a similar position within a private surgical specialist clinic

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- Ability to engage potential patients when they call for information

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- Ability and willingness to work flexibly and proactively within a smallteam environment.

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- Excellent organisational skills for the smooth management and co-ordination of patient bookings, clinic emails and telephone enquires and co-ordination of Day Hospital and Specialist Anaesthetists

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- A flair for genuine customer service and marketing: presentation, personal interaction and telephone manner demonstrating the best combination of professionalism with a warm, caring personal style.

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- A robust ethic of responsibility, reliability and able to work independantly.

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Please forward your resume and CV letter to ********@brisbanecosmetic.com.au

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Please note that only successful applicants will be contacted for an interview.

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📌 Medical receptionist - Permanent part time (shared position) (Brisbane)
🏢 Brisbane Cosmetic Clinic
📍 Brisbane