About Regional Housing
Regional Housing is a Tier 1, community-based, not-for-profit organisation with a clear vision: every person has a home. We manage crisis, transitional and long-term housing, along with delivering wrap-around support services for individuals and families in need across regional Queensland.

We are passionate about supporting the most disadvantaged in our community and are recognised for our strong team culture, professional approach, and commitment to inclusion. We welcome applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, and people with disabilities.

About the Role
We are seeking a compassionate, organised and resilient Client Support Officer to join our Support Services team. This fast-paced frontline role is central to supporting young people who are experiencing homelessness, are at risk of homelessness or experiencing financial hardship; providing holistic assessment, advocacy, intake and case management to assist young people in moving from crisis toward stable and independent living.

You will work across the Fraser Coast region to ensure young people receive appropriate support, referrals and housing pathways in line with program and funding requirements.

Key Responsibilities:

- Customer Support, Advocacy and Case Management: Provide trauma-informed, culturally safe support to young people experiencing homelessness or housing and financial instability, including completing intake and needs assessments, delivering structured case management with clear and achievable goals,



advocating for young people and assisting them to navigate housing options and support systems while responding appropriately to people in crisis with empathy and professionalism.

- Service Delivery and Compliance: Deliver high-quality customer service in accordance with statutory requirements, program guidelines, service agreements and Regional Housing policies, working closely with the General Manager – Support (or delegate) to ensure consistency and compliance.

- Records, Reporting and Confidentiality: Maintain accurate, timely and confidential customer records across relevant systems, ensuring all customer information is documented in line with privacy legislation, funding requirements and organisational standards.

- Community Partnerships and Engagement: Actively build and maintain strong community partnerships and referral pathways to ensure customers can access appropriate support services. Collaborate with internal teams and external providers to enhance coordinated service responses and improve customer outcomes.

- Leadership, Teamwork and Culture: Model best practice, professionalism and Regional Housing values; actively contribute to an inclusive and supportive workplace culture; support colleagues, shared tasks and organisational objectives; and work with senior management on strategic goals or specific projects as required.

- Training, Development and Safety: Undertake and maintain mandatory and program-specific training and professional development,



provide required updates to management, proactively support risk minimisation and workplace safety, and assist with reception, phone and appointment-booking duties as required.

About You
You are empathetic, adaptable, professional, and confident responding to complex situations, with a strong commitment to ethical practice and customer-centred service. You are organised, detail-focused, and comfortable balancing youth focused crisis response work with administrative and office-based duties.

Essential Criteria:

- Holder of Australian Citizenship or full, unrestricted Australian work rights

- Ability to obtain and maintain a National Police Check, Blue Card and Disability Worker Screening Clearance

- Current Queensland C-Class Driver Licence

- Strong interpersonal, written and verbal communication skills

- Ability to manage customers experiencing crisis or distress

- Demonstrated ability to work respectfully with Aboriginal and Torres Strait Islander peoples

- Competent computer skills including Microsoft Office

Desirable:

- Possession of, or currently studying towards the completion of qualifications in Human Services or Social Science will be well regarded

- Current First-Aid Certificate, or the ability to acquire same

What We Offer

- A meaningful role making a real difference in the community

- Supportive, values-driven team culture

- Training and professional development opportunities

- The chance to work with a respected organisation committed to social impact

Applicants are advised that this is a temporary full time position until 31 August 2028.

All applications are confidential and only shortlisted candidates will be contacted.

📌 Client Support Officer (Hervey Bay)
🏢 Regional Housing
📍 Hervey Bay