Customer Service / Admin Officer

Location: Welshpool, WA (Warehouse) Employment Type: Permanent Part-Time Hours: Flex 10:00am – 4:00pm, Monday to Friday

About the Role

We are seeking a proactive and customer-focused Customer Service / Admin Officer to join our team at our Welshpool location in Western Australia. This is a hands-on role suited to someone who enjoys variety, thrives in a fast-paced environment, and is comfortable juggling customer interactions with administrative support tasks. This role is supported by our Melbourne-based Head Office team.

Key Responsibilities
Accurately process and enter customer orders into the system
Answer inbound phone calls in a professional and friendly manner
Respond to customer queries regarding orders, deliveries, and general enquiries
Provide day-to-day administrative support to the WA warehouse team
Assist with ad-hoc tasks as required by the WA team
Maintain accurate records and documentation




Liaise with internal departments to resolve customer issues promptly
Support general office and warehouse administrative duties as needed

Skills & Experience
Previous experience in a customer service and/or administration role (warehouse or logistics experience highly regarded)
Strong phone manner and communication skills
High attention to detail, particularly with order entry and data accuracy
Ability to multitask and prioritise in a busy setting
Proficient in Microsoft Office (Word, Excel, Outlook) and general computer systems
Team player with a versatile, can-do attitude
Well organised with positive time management skills

What We Offer
Supportive team workplace
Convenient Welshpool location
Flexible hours with a consistent daytime schedule

To apply, please submit your resume and a brief cover letter outlining your relevant experience.

📌 Customer Service & Admin Officer Welshpool
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