Overview of the Role
Come join Salesforce and a team dedicated to driving healthy, long-term customer relationships and sustainable revenue growth! As an Informatica Renewals Manager, you will own and drive the renewal process for a portfolio of accounts, engaging customers up to 180 days ahead of their contract end date. You'll partner across the full renewals lifecycle — customer success, deployment analysis, negotiations, legal and security reviews, and account collections — to protect and grow subscription revenue while building lasting customer relationships.

Responsibilities
Manage the end-to-end renewals process in partnership with the Customer Success and Sales teams to retain and expand customer subscriptions while sustaining robust, long-term relationships
Analyze account usage data to identify gaps between what a customer owns versus what they're actively using
Partner with Operations, Deal Strategy, and Legal teams to structure and finalize renewal negotiations
Identify renewal risk within accounts early and build mitigation plans
Engage directly with customer decision-makers to understand requirements and resolve roadblocks that could delay or jeopardize renewals
Finalize renewal bookings ahead of contract expiration dates




Drive uplift and upsell opportunities on renewal bookings to expand customer spend
Support conversion of single-year to multi-year subscription terms
Serve as the voice of the customer internally, while balancing what's best for the business — building strong cross-functional relationships along the way

Required Qualifications
Experience in sales, account management, or customer support within a subscription or SaaS setting
Understanding of the renewals cycle & process, the complexities and challenges & how to drive successful renewals outcomes
Solid negotiation and relationship-building skills, with the ability to work cross-functionally with Legal, Deal Strategy, and Operations teams
Ability to manage a complex sales cycle involving multiple stakeholders and long lead times
Proficiency in using AI-powered tools to support deal analysis and renewal recommendations

Preferred Qualifications
Experience with Salesforce
Experience leveraging AI/ML tools (e.g., Salesforce Einstein, Agentforce, Slackbot, Claude, Gemini, or similar) to support renewal analytics and account insights

This is an office-flex role whereby 3 days a week working from our Sydney office is required.

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📌 Renewals Manager Informatica Sydney
🏢 Informatica
📍 Sydney