Retail Operations Supervisor

About the Role

We are seeking a motivated and detail-oriented Retail Operations Supervisor to support the Retail Operations team in delivering operational excellence across our Australia and New Zealand stores. Reporting to the Country Head and working closely with Store Managers, Area Managers and cross-functional partners, you will play a key role in ensuring our stores operate efficiently, consistently and in line with POP MART’s global standards.

Responsibilities
Support the rollout and execution of retail operations policies, procedures and SOPs
Drive operational consistency across stores through audits, reporting and on-the-ground support
Coordinate operational aspects of current store openings, retail projects and seasonal campaigns
Partner with Marketing, HR, Merchandise and Finance to address day-to-day retail needs
Monitor operational KPIs, providing insights and recommendations for improvement
Assist with training store teams on processes,



compliance and loss prevention practices
Oversee loss prevention strategies e.g. stocktake preparation and support compliance in cash handling and security protocols

Required Skills
Solid organisational and project management skills, with attention to detail
Excellent communication and stakeholder management abilities
A proactive problem-solver who thrives in a rapid-paced, evolving setting
Passionate about customer experience and retail excellence
Proficient in Microsoft Office Suite (experience with retail systems a plus)
Experience supporting current store rollouts or retail projects

Seniority level
Not Applicable

Employment type
Full-time

Job function
Other

Industries
Entertainment Providers and Retail

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📌 Retail Operations Supervisor City Of Sydney
🏢 POP MART
📍 City of Sydney